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Medical Front Desk Specialist

3 months ago

Plano, United States Wellness Dallas Chiro Medical Full time

Job Title: Medical Front Desk Specialist

Location: Plano, TX

Job Type: Full-Time

Experience: Entry-level


About Us: Wellness Dallas is a leading provider of physical and family medicine services, dedicated to offering comprehensive and compassionate care to our community. We are seeking a highly organized and personable Medical Front Desk Specialist to join our team and ensure the smooth operation of our front desk activities.


Job Summary: The Medical Front Desk Specialist will be the first point of contact for our patients, responsible for providing exceptional customer service and administrative support. The ideal candidate will have experience in a medical office setting, excellent communication skills, and the ability to multitask in a fast-paced environment.


Key Responsibilities:

  • Patient Interaction: Greet and check in patients, ensuring a warm and welcoming atmosphere.
  • Scheduling: Manage appointments and coordinate with medical staff to optimize the schedule.
  • Records Management: Maintain accurate patient records, ensuring all information is up-to-date and correctly entered into our system.
  • Billing and Collections: Verify patient insurance information and assist with billing inquiries. Maintain accurate collection records and reports on a daily basis.
  • Communication: Answer phone calls, respond to emails, and handle patient inquiries promptly and professionally.
  • Administrative Support: Assist with various administrative tasks, including filing, faxing, scanning documents, and generating reports.
  • Compliance: Adhere to all HIPAA regulations and maintain patient confidentiality at all times.


Qualifications:

  • Education: High school diploma or equivalent required; associate degree or certification in medical administration is a plus.
  • Experience: Minimum of 1-2 years of experience in a medical office or similar healthcare setting.
  • Skills:
  • Strong organizational and multitasking abilities
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word, Teams, etc.)
  • Proficient in using electronic medical records (EMR) systems; eClinicalWorks is a plus
  • Knowledge of medical terminology and insurance procedures
  • Ability to work effectively in a team of medical providers and administrative staff
  • Personal Attributes:
  • Passionate about providing exceptional care and attention to patients
  • Friendly and professional demeanor
  • Ability to handle sensitive information with discretion
  • Strong attention to detail and problem-solving skills


Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement plan options
  • Professional development opportunities


Equal Opportunity Employer

Wellness Dallas is an equal opportunity employer and welcomes applications from all qualified individuals. We are committed to creating an inclusive environment for all employees.