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Client Services Coordinator

3 months ago

Atlanta, United States The Stepping Stones Group, LLC Full time

Client Services Coordinator - Onsite Atlanta Office


The Stepping Stones Group- 2300 Windy Ridge Parkway SE #825, Atlanta, GA 30339


The Stepping Stones Group is the nation’s leader in providing special education services to school

districts in more than 40 states. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other’s life experiences we become a stronger organization.


If you believe every day is an opportunity to make a difference, we would like to meet you


As a Client Services Coordinator, you will work closely with our experienced client services, business development and recruiting teams.


NOTE: Prior sales, customer service, or hospitality experience is required.


In this position you will:

• Support your Client Services team to maintain and grow headcount with current and inherited

clients. Grow client headcount when the opportunity arises and work toward established

headcount goals. Reach out to current school districts to upsell and cross sell our services.

• Submit potential candidates for client openings with clear communication. Set

effective expectations with the client regarding interview process.

• Help guide candidates through the interview process with necessary interview prep and

effectively convey client expectations.

• While communicating with clients you will set expectations and communicate The Stepping

Stones Group’s policies and expectations. Identify with clients what sets our company

apart from other companies.

• Meeting KPIs- 50+ phone calls per day & email communication, Job orders received and

candidates placed.

• Work as part of the team to contribute to overall success.

• Create a positive experience for the clients with effective communication. Ability to become a

“trusted advisor” to our school district partners.

• Demonstrate a strong interest in learning departmental functions including timecard approval,

familiarity with school district clients, special education requirements and licensing.


Qualifications:

• Exceptional time management and prioritization skills

• Enthusiastic and supportive collaborator

• Champion of change and applying creativity

• Detail orientated with the ability to meet projected

deadlines.

• Excellent written and verbal communication skills

• Strong customer service experience required.

• Prior sales, customer service or hospitality experience is

required.

Base salary, bonus opportunities, medical benefits, paid time off, paid company holidays, 401K and

much more.