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Project Coordinator

2 months ago

Atlanta, Georgia, United States Epiq Full time
Job Description:

As a Project Coordinator - Client Services at Epiq, you will be responsible for owning a specific piece of a project and preparing, processing, and performing quality control on electronic data before delivering to clients. Your goal will be to provide quality results to our clients while meeting time-sensitive deadlines.

Key Responsibilities:
  • Serve as a high-level liaison with key client representatives to own the total service delivery relationship.
  • Ensure overall satisfaction through the coordination and execution of all client deliverables.
  • Provide substantive oversight to client-specific projects, managed on a day-to-day basis by Production Team.
  • Create project plans by identifying tasks to be performed, resources needed to accomplish goals within set deadlines, schedule of events, and specification for deliverables.
  • Ensure that client and project requirements are being met by meeting on a regular basis with project teams.
  • Provide team leadership to professionally develop and motivate staff members to allow them to assume additional responsibilities and grow within the team.
  • Instill confidence with clients through proactive communication while serving as the point of escalation when necessary.
  • Evaluate subcontractors and make strategic recommendations to best suit clients' needs and expectations.
  • Consult with clients throughout all stages of the litigation lifecycle by helping them to plan, organize, digitize, and present their cases in a cost-effective and timely manner.
  • Manage and support a wide range of electronic discovery projects covering the entire EDRM spectrum, from general technology consultation and large-scale processing to culling and high-pressure, fast-paced document review and production engagements.
  • Advise case teams on database design and workflow while offering tailored solutions based on best practices and project details.
  • Oversee support staff and training, track deadlines, verify client specifications, QC, and create deliverables for clients.
  • Perform QA on processed data to verify there are no collection gaps and processing instructions were enforced.
  • Create and maintain detailed case documentation to record case details, critical actions, and decisions.
  • Effectively coordinate support staff, managers, outside and opposing counsel, and successfully convey highly technical concepts to users of all experience levels.
  • Ensure timely communication from project initiation to closure with the client, including project scope, pricing, turnaround, final deliverables, MIS, and reporting.
Requirements:
  • Good communication (verbal and written) skills.
  • Experience with MS Office and basic image and text files.
  • Superior organizational skills and be capable of handling several projects in various stages.
  • Ability to multi-task, maintain composure under pressure, and meet deadlines.
  • Must be able to work in an ever-changing fast-paced work environment.
  • Be engaged and enthusiastic about work and learning.
  • Must be flexible and be available to work some evening and weekend shifts.
  • BCA, MCA.
  • Knowledge of basic programming.
  • NUIX, SQL, Relativity, LAW Pre-Discovery, or IPRO is a strong plus.