Desktop Support Specialist

4 weeks ago


Baltimore, United States Infojini Inc Full time

Job Description:

Summary:

  • Understand client/server operating system architectures, Internet operation, connectivity and integration at the workstation level and standard browser understanding, MS Outlook workstation configuration, including archiving and retrieval, as well as communication with Exchange, to be considered for this position.


Day to Day Responsibilities:

  • Load assets from a central location, transfer, and unload at installation sites.
  • Perform deployment activities on computer laptops and desktops including configuration, setup, drive mapping, printer mapping, peripheral setup, data transfers.
  • Confirm required applications are installed, install additional applications as required and migrate data from the legacy system.
  • Track all assets on forms provided.
  • Troubleshoot issues and problems (i.e. hardware issues, drivers, etc.) and communicate results with management.
  • Remove the existing system, remove hard drives, document assets, and transport back to the central warehouse.
  • Must have an ability to work with minimal immediate supervision.
  • Must have excellent customer service experience and skills.


Education and Experience:

  • 2 years of experience deploying and/or maintaining client systems
  • A+ certification REQUIRED


Skills Requirements:

  • 2 years of experience deploying and/or maintaining client systems
  • A+ certification REQUIRED
  • Strong understanding of client/server operating system architectures, Internet operation, connectivity and integration at the workstation level and standard browser understanding, MS Outlook workstation configuration, including archiving and retrieval, as well as communication with Exchange



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