Desktop Support Specialist

3 days ago


Baltimore, Maryland, United States Resource Logistics Full time
Job Summary

As a Desktop Support Specialist at Resource Logistics, you will be responsible for providing technical support to our customers. Your primary goal will be to troubleshoot and resolve hardware and software issues in a timely and efficient manner.

Key Responsibilities

- Provide technical support to customers via phone, email, and remote desktop connection.
- Troubleshoot and resolve hardware and software issues.
- Collaborate with internal teams to resolve complex technical issues.
- Document and track technical issues using our ticketing system.

Requirements

- 2+ years of experience in a technical support role.
- Strong knowledge of Windows operating systems and software applications.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.

Preferred Qualifications

- CompTIA A+/MCP/MSCE/MSCA or HDI CSS certification.
- ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management.

What We Offer

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.

How to Apply

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your resume and cover letter to [insert contact information].

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