Desktop Support Specialist

1 day ago

Orlando, United States Kavaliro Full time

The Desktop Support Specialist will provide technical assistance to end-users, ensuring seamless operation and user satisfaction across devices and applications. This role requires expertise in both traditional desktop support and cloud-based tools, with a focus on Microsoft Azure, Intune, Autopilot, and other endpoint management solutions. You’ll troubleshoot, support, and manage desktops, laptops, and mobile devices while leveraging cloud technology to enhance end-user productivity.

Key Responsibilities

  • End-User Support: Provide first and second-level support for desktop, laptop, and mobile device issues, including hardware, software, network, and connectivity troubleshooting.
  • Cloud Management: Configure and manage user devices using Microsoft Intune for secure and efficient device management.
  • Azure AD & Intune Enrollment: Oversee device enrollment in Azure Active Directory (Azure AD) and Microsoft Intune to support secure access, policy enforcement, and compliance.
  • Windows Autopilot: Manage the deployment and configuration of new devices using Windows Autopilot to ensure a seamless out-of-the-box experience for users.
  • Device Configuration & Compliance: Enforce compliance policies, settings, and configurations via Intune to secure devices and protect company data.
  • Application Management: Assist in packaging, deploying, and updating applications across devices using Intune.
  • Troubleshooting and Resolution: Diagnose, analyze, and resolve technical issues, escalating complex problems to senior team members or vendors as needed.
  • Documentation & Knowledge Base: Maintain accurate records of support requests and update internal documentation and knowledge bases for commonly encountered issues.
  • User Training: Provide training and documentation to end-users on best practices, application use, and cloud-based features to enhance productivity.
  • Collaboration: Work closely with the broader IT team, including Network and Systems Administrators, to implement and improve desktop management policies and processes.

Qualifications

  • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Experience: 2+ years in desktop support, preferably with experience in cloud-based endpoint management.
  • Technical Skills:
  • Proficiency with Microsoft Azure AD, Intune, and Autopilot for device management and deployment.
  • Strong knowledge of Windows OS and Microsoft 365 applications.
  • Experience troubleshooting network connectivity issues, including VPN, Wi-Fi, and LAN connections.
  • Familiarity with cloud-based management tools and their best practices.

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