System Administrator

1 month ago

Augusta, United States Pollock Company Full time
Full job description


Position:

Systems Administrator (Full-Time)

Location:

Augusta, GA

Description:

The Systems Administrator is a customer facing position requiring the successful candidate to interact with clients in person and on the phone on a regular basis. The primary function of this position is to provide professional, efficient, and friendly remote and on-site technical support to clients in Augusta, GA and the surrounding areas. Clients are spread across many different business verticals and, as such, this position requires great adaptability and multi-tasking skills.

Responsibilities:

The primary responsibilities for this position include, but are not limited to:

  • Network & Server Administration
  • Cybersecurity Monitoring, Auditing, and Response.
  • Process Automation
  • Receive and document incoming IT service requests from clients or internal escalations.
  • Troubleshoot and resolve or escalate service requests as quickly and efficiently as possible.
  • Follow standardized processes and procedures for the documentation, resolution, and escalation of service requests.
  • Work within a system administration team, under the supervision of others, to provide exceptional response and resolution times to all clients.
  • Most service requests will be related to Windows Server operating systems, advanced network configurations, or LOB software applications.

Competencies:

Qualified candidates must meet the following job requirements:

  • Ability to work in a fast-paced environment.
  • Ability to multi-task and prioritize work efficiently.
  • High attention to detail and ability to work with others to resolve issues.
  • Ability to maintain a courteous and professional rapport with clients, even in high-stress situations.
  • Meet high corporate standards of attendance, work quality, and performance.
  • Must have intermediate to advanced experience with the following:
  • Computer hardware, software, and operating systems.
  • Server hardware, software, and operating systems.
  • Microsoft Active Directory and Group Policy.
  • Network concepts and services such as TCP/IP, DHCP, DNS, Routing, Switching, NAT, and VPN.
  • Installation and troubleshooting of peripheral devices and software.
  • Configuration and support of cloud solutions such as Office365, AWS, and Azure.
  • Server applications and services such as SQL, RDS, and IIS.

Education, Experience, and Certifications:

Required:

  • Must have a high school diploma or GED
  • A minimum of 4 years of professional IT service and systems administration experience
  • Must have at least 2 certifications from vendors such as Microsoft, CompTIA, or Cisco

Preferred:

  • Associates Degree or better in a related field
  • Advanced Certifications from vendors such as Microsoft, CompTIA, or Cisco
  • Experience working in an MSP environment
  • Experience with PSA and RMM applications

Work Environment:

This position can be in-house, on-site, or a combination of both. Most work will be completed in a climate-controlled office environment. This position requires the candidate to spend most of their time working on or with computer equipment, telephones, multi-function printers, and other peripheral equipment.

Expected Hours:

This is a full-time position for five, eight-hour workdays (40 hours) per week. A one-hour lunch break is provided but may not be at the same time each day. This position will also participate in an on-call rotation for after-hours and weekend support requests.

Additional Compensation:

  • Bonuses

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Schedule:

  • Monday to Friday
  • Day shift
  • On call

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Retirement plan

Experience level:

  • 5 years

Education:

  • High school or equivalent (Required)

Experience:

  • IT Support: 5 years (Required)

License/Certification:

  • Microsoft, Cisco, or CompTIA (Required)
  • Work Location: In person

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