System Administrator

4 weeks ago

Augusta, United States ProSearch Full time

Are you a problem-solving whiz with a passion for providing top-notch technical support? Do you thrive in fast-paced environments where no two days are the same? If so, we've got an exciting opportunity for you

Responsibilities:

  • Provide second-level technical support to end-users, swiftly addressing inquiries related to hardware, software, and network issues.
  • Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
  • Assist in the setup and configuration of workstations, printers, mobile devices, and other peripherals for employees.
  • Collaborate with management to identify opportunities for process improvement within the department.
  • Deliver exceptional customer service to all levels of employees, including customers, peers, and leadership.
  • Create, maintain, and update documentation and checklists to ensure efficiency and consistency in operations.

Qualifications:

  • Associate degree (or higher) in a relevant field.
  • 4+ years of technical support experience in a professional setting.
  • Willingness to travel to other sites and work after hours when necessary.
  • Strong customer focus and dedication to customer satisfaction, demonstrated through prioritization, quality, efficiency, and professionalism.
  • Ability to apply critical thinking skills to solve business problems effectively.
  • Proficiency in M365, Windows Server and Desktop OS’s, VMWare ESX, Horizon View, HyperV, Azure, InTune, and SQL Server.
  • Experience managing and supporting enterprise technology solutions.
  • Thorough understanding of WAN, LAN, and WLAN technologies.
  • Familiarity with asset management and deploying, implementing, and managing 3rd party antivirus/anti-malware software.
  • Knowledge of Cybersecurity and PCI Compliance preferred.

Join our dynamic team and make an impact as a Technical Support Specialist Apply now to embark on a rewarding journey of innovation and excellence.

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