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Health Services Coordinator

2 months ago

Tampa, United States Urban Strategies Full time

JOB TITLE

Health Services Coordinator

PROGRAM

Tampa, FL

WORK SCHEDULE

Five Days per week, 40 hours per week, 12 months per year

LOCATION

Program onsite

REPORTS TO

Center Director

JOB TYPE

Full-Time position



JOB DESCRIPTION

The Health Service Coordinator organizes and coordinates medical services with Health Care Providers for Unaccompanied Children (UC) including specialty, dental, vision and hearing services, laboratory, imaging services, and processes Treatment Authorization Requests (TARS) and updates via the Office of Refugee and Resettlement (ORR) UC Portal. This employee works closely with Health Care Providers, Dental Providers, Program Director, Assistant Program Center Director, Youth Care Supervisors, Case Management, and Clinical Departments.


WHAT YOU’LL BE DOING

  • Manages and monitors the delivery of Health Care services to UC including medical examinations, vaccinations, specialty visits, communicable diseases, medication management, and knowledge of health and mental health resources for children.
  • Ensures the development and implementation of internal procedures in accordance with ORR, State, Federal and Urban Strategies Policies and Procedures.
  • Must be sensitive to the needs of the children in the areas of health care, clinical, case management and all other department services provided.
  • Prepares children for medical examinations including explaining the process in a manner and language in which they understand, and properly and accurately records the medical intake information to report to the Health Care Provider
  • Collaborates with inter/intra departmental personnel within the shelter (e.g., all medical staff, clinicians, education department, youth care department, case managers) to enhance plan of care
  • Provides guidance and/or assistance to US Staff and Health Service Providers on updated ORR Medical Guidelines, and Urban Strategies procedures.
  • Develop and maintain effective communication and working relationships with staff, physicians, and UCs.
  • Maintains UC medical charts as required by ORR policy, to include allergies, medication use, and immunization history, at each visit.
  • Communicates medical concerns with the child concerning their disease, prevention of disease, and treatment plans as indicated by Health Care Professional and provide responses to questions.
  • Continually assesses for areas of improvement and develop plans and evaluation criteria in the medical department.
  • Obtain, compile, and maintain medical files on each intake. Ensure proper documentation in Refugio’s Program’s database and maintain a hard copy of required documents and medical record as required by ORR guidelines and timelines.
  • Adheres to, ORR, CDC, State and Federal regulations, and Urban Strategies policies, and procedures.
  • Schedule and comply with required medical, specialty and dental appointments and timelines.
  • Must respond and comply to i emergency medical needs immediately involving children in care.
  • Attends and participates in multidisciplinary care meetings to improve quality care and outcomes of UC in care.
  • Attends program and Urban Strategies meetings and communicates concerns, identifies solutions, obtains approvals, resolves problems, and maintains a specific level of knowledge pertaining to new developments, new task efforts, and new policy requirements.
  • Ensures medical supplies and over the counter inventory is maintained by checking stock to determine expiration dates, inventory level; anticipating needed supplies; placing and expediting orders; verifying receipt; using equipment and supplies as needed to accomplish job results.
  • Ensures medication and immunization administration are followed in accordance with ORR Guidelines, the Center for Disease Control (CDC) State, and Federal requirements, and Urban Strategies standard operating procedures.
  • Collect, maintain, and submit weekly, monthly, quarterly, and annual medical reports to the supervisors.
  • Ensures coordination of medical staff for the transfer of children to medical, dental, specialty and diagnostic clinics to offsite locations
  • Escorts/Transports child(ren) to medical, dental outings as needed.
  • Submits, reviews, and follows up on all Significant Incident Reports regarding medical issues within the required timeframes.
  • Participates in the development and conduct training of educational programs for medical staff and US staff (e.g., Universal Precautions, Communicable diseases, Administration Of Medication, infectious disease control in compliance with ORR, CDC, and Health Department Guidelines and US Standard operating procedures.
  • Point of Contact for Vaccine storage, inventory and maintenance, as applicable.
  • Performs disciplinary actions with the guidance of the Program Director.
  • Initiates and responds to emails within the program and for ORR inquiries in a timely manner.
  • Participates in Quality Improvement as required.
  • Develop and maintain effective communication and working relationships with medical staff, program staff, Health Service Providers, and UCs.
  • Develop and expand medical, specialty and dental services with local providers.
  • Maintain confidentiality and Health Information Privacy-HIPAA Compliance at all times.
  • Acts as an interpreter when necessary for the Health Care providers.
  • Upon request, this role may be required to travel with UC to medical appointments.
  • Ability to travel and support other Refugio programs when necessary.
  • The ability to maintain control and work under pressure to meet deadlines.
  • Able to react to change productively and handle other essential tasks as assigned.
  • Other duties as assigned.



EXPERIENCE and/or REQUIREMENTS TO BE CONSIDERED

  • Education: Graduated from an accredited Nursing school
  • Experience: Minimum of one year with pediatrics or adolescent medicine, medical work experience in hospital, medical clinic, medical records, physician’s office, and youth services.
  • Competencies:
  1. Professional: Cultural Competency, Communication, Ethical, Interpersonal Relations, Attention to Details
  2. Technical: Basic Health Care, Wellness, Health Records.
  3. Organizational: Leadership, Teamwork, Community Approach.
  • Skills: Office 365, Proficient Computer Skills, Excel, Microsoft, Fluent in English and Spanish (speak, read, and write)
  • Other:
  1. Clean criminal background check; Driver’s License, CPR
  2. Clean child abuse and neglect or child protective services check (CAN)
  3. Must be able to evacuate at short notice to accompany residents possibly to a different city for several days at a time.
  4. Must be at minimum of 21 years of age or older.
  5. Be available for schedule changes and overtime as needed.


SALARY

$55,183.00 Exempt

ABOUT US

Urban Strategies was founded by a Mexican American woman in 2003. Our mission is to equip, resource, and connect faith- and community-based organizations that are engaged in community transformation. Our overall vision is to see all children and families reach their full potential.


We work with trusted faith- and community-based organizations and focus on the Latino community to engage and come alongside the whole family. Our vision is that all children and families reach their full potential. Our organization is headquartered in Washington, D.C. Our team works across the United States and Puerto Rico with direct service centers located in California, Arizona, Texas, Florida, New York, and Puerto Rico. We also have some programming conducted in Latin America.

COMPANY CULTURE

Our work is driven by our three core values:

  1. Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
  2. Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.
  3. Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.

BENEFITS

  • Medical, dental is paid 95% by company, 5% by employee (individual or family)
  • Vision is covered 100% (individual or family)
  • Employee Assistance Program
  • Vacation time is generous but varies depending on program and position.
  • Every teammate gets long and short-term disability free.
  • Positions that require laptops, company provides one.
  • Positions that require cellphone, company issues one.

PERKS

Meaningful employee engagement programs.

Education discounts (BA-PhD) with a variety of education partners.


OTHER

Employment requires occasional travel within the local community, to programs in a similar demographic area, and to required training/conferences and/or work-related meetings.

All employees must pass a mandatory criminal background check and a bilingual language test for positions that require them.

Employment is conditional pending satisfactory results of all required tests and background checks.

Periodic physical examinations and TB clearances will be required yearly if hired. Some positions are governed by Service Contract Act guidelines and grants management policy.

To apply:

Please visit www.urbanstrategies.us/careers

Contact us with any questions at Recruiting@urbanstrategies.us


Equal Opportunity Employer