Healthcare Services Coordinator

2 weeks ago

Tampa, Florida, United States CarepathRx Full time

CarepathRx revolutionizes hospital pharmacy by transforming it from a cost center into a vital revenue stream through an innovative blend of technology, premier pharmacy services, and comprehensive support services.

Position Overview:

Key Responsibilities:

  • Act as a positive and effective representative of The Center, introducing the complete range of services to hospital case managers, physicians, nursing agencies, and other referral sources.
  • Ensure continuous updates and education for referral sources.
  • Oversee the successful clinical coordination of care from the referral source into the home environment on behalf of The Center.
  • Utilize clinical expertise to assist referral sources and/or patients with:
    • identifying suitable candidates for home infusion and/or home health care
    • assessing the ability of patients and/or caregivers to provide care
    • educating and training patients regarding therapy and supplies, while clarifying care expectations in the home setting
    • facilitating medication connections at the hospital/facility to expedite discharges into home settings, as appropriate
  • Develop, maintain, and enhance core therapy and service line admissions to The Center through strong referral source relationships, providing excellent customer service to assigned target accounts.
  • Identify opportunities for expanding business with current referral sources/business associates and involve the Director of Sales & Marketing or the General Manager as necessary.
  • Demonstrate comprehensive knowledge of core therapy referrals and qualifying criteria by payor source, including TPN, Enteral Nutrition, and Inotropic Agents for Medicare.
  • Assess current and future clinical and service needs for existing and new accounts.
  • Coordinate and/or conduct in-services and continuing education programs for referral sources and their support staff as needed.
  • Collaborate with referral sources (e.g., hospital case managers, home health agencies, physician offices) and The Center staff to facilitate care coordination for new patient referrals.
  • Manage and communicate all discharge planning activities for new patient referrals with The Center personnel and referral sources, including:
    • Intake
    • Clinical Operations: Pharmacy and/or Nursing
    • Warehouse Operations, if necessary
    • Reimbursement, if applicable
  • Document coordination of care activities accurately, including:
    • home infusion and/or nursing services utilized
    • all communications with patients, referral sources, physicians, and Center personnel
    • all patient and/or caregiver education and training
  • Ensure documentation is legible, accurate, complete, and compliant with company policies and procedures.
  • Maintain up-to-date records for referral sources and any other requested documentation in line with The Center's goals.
  • Assist in activities aimed at achieving favorable net revenue and gross profit targets for The Center.
  • Represent The Center in a professional and positive manner.
  • Participate in relevant office meetings, sales meetings, training programs, and regional and national trade shows and conventions as directed by the Director of Sales & Marketing or the General Manager.
  • Coordinate and cross-train departmental duties to maximize productivity and efficiency.
  • Stay informed about developments in the field of infusion therapy.
  • Adhere to all company policies and directives to fulfill organizational objectives.
  • Communicate any issues directly to the Director of Sales & Marketing or the General Manager.
  • Perform additional duties as assigned by management.
Qualifications:
  • Registered Nurse (RN) or Licensed Practical Nurse (LPN)
  • Diploma, Associate's, or Bachelor's degree from an accredited nursing program.
  • Minimum of 3 years of IV-related experience.
  • At least 2 years of home health care experience.
  • 1 year of case management experience.
  • Experience in sales and customer service.
  • Current RN licensure in the state(s) where The Center operates; additional licensure may be required in multi-state service areas.
  • Valid driver's license and auto insurance.
  • Current CPR certification.
  • CRNI certification preferred.
  • Professional appearance and adherence to company dress code.
  • Excellent customer service skills (both verbal and written) and effective interpersonal skills for positive interactions with diverse personality types.
  • Proficient computer skills.
Physical Requirements:
  • Regular driving required; may work in outdoor weather conditions while traveling.
  • Frequent use of hands for demonstrating medication administration, equipment use, and administering medications.
  • Regularly required to stand, walk, sit, and reach with hands and arms.
  • Occasionally required to lift and/or move up to 30 pounds.
CarepathRx is committed to providing equal employment opportunities to all qualified applicants, regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or other legally protected classifications. Local applicants are encouraged to apply. We maintain a drug-free work environment and applicants must be eligible to work in this country.

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