Datacenter Operations Manager

4 weeks ago


Middletown, United States Insight Global Full time

Job Description:

The Manager, Data Center Operations this position is responsible for the overall integrity and functionality of the Operations Department computer systems and staff. This position is the main technical interface for the customer, internal departments, and corporate support. This position will oversee the on-site technical support to the Data Center and Lottery for all on-line software, file systems and database applications relating to the AEGIS-EF System. This position gives direction to and works with the Assistant Operation’s manager, operations staff, QA Analyst and Tester. The Operation and Systems Manager reports directly to the General Manager.

  • On Call 24/7 for Operational support and flexible work schedule.
  • Monitors on-line system performance and report all anomalies and unusual incidents to Management, and Corporate and Operations Support Teams.
  • Train, mentor, and review work performed by the Assistant Operations Manager, Assistant Systems Manager, and Systems Support members to ensure all projects and tasks are completed in a timely manner and all contractual requirements are met.
  • Oversee the management of the operations supervisor and operators
  • Coordinates, manages, and performs ongoing and continuous training on Operational Processes and Procedures, and other related tasks and duties required to maintain a complex set of systems with maximum reliability.
  • Monitor virtual machine alerts and events and respond with appropriate action or notification.
  • Provides first tier support for all incidents while managing and coordinating all necessary support until issue has been resolved.
  • Ability to interface with Operations and Systems to keep test and production systems in sync and at top performance at all times.
  • Ability to work with Corporate Software Development to design the requirements for software enhancements into production environment
  • Oversee, plan for, and conduct testing and implementation of software releases
  • Communicates all incidents and reporting to Lottery as needed and required.
  • Creates and maintains operational procedures


Compensation:

$80,000 to $85,000 per year annual salary. [If client has provided an exact salary, then no need to use a range; also, if the client has provided an hourly rate, then use same hourly language from the Contract/Contract-to-Hire section above.]



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