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Customer Service Representative

1 month ago

Norcross, United States Russell Tobin Full time

Position – Customer Service Specialist

Location – Norcross, GA 30093, United States

Duration – 6Months+

Rate - $16 - $Hour18.32


Position Overview: The primary focus of this position is to act as a representative of our company, providing top-quality service to our customers, measured through defined numerical goals/targets. Duties are usually repetitive, requiring limited analysis and use of individual judgment. Specific duties include answering inbound and outbound calls and following through on customer inquiries. Supervision ranges from close to general.


Essential Duties:

  • Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, and answering optical-related technical questions.
  • Prioritize and problem solve customer issues and concerns.
  • Manage customer late lists, moving late jobs through the lab and communicating with customers.
  • Perform other duties within the customer service department or other areas as assigned.
  • Maintain a clean and organized work environment.
  • Observe all company policies, rules, and safety practices.


Physical Demands:

  • Regularly sit for the duration of the shift.
  • Occasionally required to stoop, climb, or balance.
  • Coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation, and bilateral reach with arms.
  • Use of close vision, color vision, depth perception, and ability to adjust focus.


Work Environment:

  • Fast-paced, office environment.
  • Regularly work with others.
  • The noise level in the office is generally quiet.


Safety and Ergonomic Requirements:

  • Must practice safe work practices at all times and report any unsafe conditions immediately.
  • Required to wear appropriate PPE while in the laboratory, including but not limited to safety eyewear and enclosed shoes.
  • Attend and participate in all required safety training.
  • Participate in daily ergonomic stretches and follow all ergonomic requirements of the position.
  • Follow all personal dress requirements according to the established dress code and safety requirements.


Qualification Requirements:

  • High School education or equivalent preferred.
  • At least 1 year of previous related experience and/or training required.


Communication Skills:

  • Telephone/Email Etiquette
  • Active Listening
  • Familiarity with electronic communication