International Customer Service Representative

3 months ago

Norcross, United States Immucor Full time

International Customer Service Representative Norcross , Georgia **Overview**

Founded in 1982 and based in Norcross, GA, Immucor is a global leader in transfusion and transplantation diagnostics that facilitate patient/donor compatibility worldwide. Our mission is to ensure that patients in need of blood, organs, or stem cells get the right match that is safe, accessible, and affordable. The result is life changing for a patient in need of a transfusion or transplant. Our new corporate identity illustrates the right match of donors with patients in need of blood or an organ as well as Immucors partnership with healthcare organizations in need of innovation and productivity. With the right match, we can transform a life together.

We are seeking a driven and results-oriented individual to join our team as an **International Customer Service Representative** . In this role, you will perform tasks and duties associated with all international customer service functions including order placement, shipping documentation / labels, and problem resolution via phone calls, e-mails, fax and mailed in resources. If you are interested in joining an organization where your talents and expertise will be highly appreciated, and if you meet our qualifications to excel in this position, we want to hear from you. Contact us today

This position is *not eligible for sponsorship for work authorization* by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, *we cannot consider your application at this time* .

**International Customer Service Representative Order Management**

**Responsibilities**

As an International Customer Service Representative you will be responsible for satisfying our customers needs by offering exceptional customer service in the form of unsolicited correspondence and acts. Additionally, you will ensure compliance with standards set forth in the Immucor, Inc. quality manual, GEN quality procedures, CE mark requirements, and department procedures.

Additional responsibilities for this International Customer Service Representative role include:

* Processing all non-technical international customer orders, problems and inquiries according to department procedures and work instructions

* Capturing and documenting all customer feedback according to department-work instructions and timeframes

* Practicing proper telephone techniques, actively listening with customers, asking customers probing questions, understanding what the customer is saying, and using clear diction and proper grammar

* Practicing proper complaint handling techniques by identifying the customer problems properly, generating alternatives, and initiating solutions

**International Customer Service Representative Order Management**

**Qualifications**

As an International Customer Service Representative, you must have the necessary competencies required for this position. These include working directly with customers, handling challenging customers, and maintaining a professional work environment and professional phone etiquette at all times.

Other requirements for the International Customer Service Representative role include:

* High school diploma or GED (General Education Diploma) *required*

* College or Technical school certification *preferred*

* 6+ months of related experience *required*

* Ability to read and interpret documents such as standard operating procedures

* Ability to speak/communicate to customers and/or employees effectively

* Ability to comfortably use Microsoft Excel, Word, e-mail and phone systems

**International Customer Service Representative Order Management**

**IMMUCOR, INC IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER; MINORITIES/FEMALES/DISABLED/VETS; DRUG FREE WORKPLACE**

**RESUMES SUBMITTED TO IMMUCOR FROM THIRD PARTY RECRUITMENT FIRMS WILL NOT BE CONSIDERED.**

**This position is not eligible for sponsorship for work authorization by Immucor, Inc. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.**

**Immucor offers a comprehensive benefits package available on the start date of your employment, including:**

* **Medical, prescription, dental, and vision insurance we offer multiple plan options so you can determine which best suits your needs and the needs of your dependents**

* **Wellness program**

* **STD/LTD/Life insurance all 100% company paid**

* **Voluntary life/accident/hospital indemnity insurance for yourself, spouse/domestic partner and dependents**

* **Tuition reimbursement**

* **Company matched 401k plan**

* **Vacation/Company & Personal Holidays/Sick days**

Where permitted by applicable law, must have received at least the first COVID-19 vaccine by the date of hire and be willing to receive the final vaccine within no more than 30 days following hire date to be considered for U.S.-based job, if not currently employed by Immucor, Inc. Proof of vaccination status will be required on first day of employment.

**Job Locations** *US-GA-Norcross*

**Job ID** *2022-2879*

**Category** *Customer Support/Sales*

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