Customer Service Representative

3 months ago

Norcross, United States Richelieu Hardware Full time
Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our OpportunityWe are currently seeking an Customer Service Representative to join our team of professionals in our beautiful new Atlanta branch location (in Norcross).

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key ResponsibilitiesAs a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This person will specialize in supporting our vast closet solutions. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The Customer Service Representative will report directly to the Operations Manager.
  • Answer phone calls from customers placing orders as well as provide sales quotes
  • Work closely alongside outside sales representatives with customer orders and quotes
  • Assist walk-in customers in the showroom with questions and order placement
  • Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
  • Research product solutions for customers to solve field-project issues
  • Hours of operation are Monday to Friday, day shift only.
What We Are Looking For
  • Experience providing customer service by phone or in-person, sitting at a desk for long periods of time
  • Knowledge, or curiosity with the ability to learn, about interior design, cabinetry, millwork, kitchen and bath design, or closets
  • Good general math ability; comfortable and adept at working with nprecise numbers and calculations
  • Excellent communication skills, maintaining a positive and professional demeanor with all customers
  • Thorough and committed to providing top-quality service to Richelieu customers, in accordance with our first core value: Customer Focus
  • Highly desired - fluency in Spanish to assist with our bilingual customers
  • AS400 (database) experience is preferred but not mandatory
  • High school graduate or equivalent required; additional college or educational courses may be helpful
  • Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
Compensation and Benefits
  • Competitive market-based hourly pay rate
  • Group insurance program (medical, dental, vision, life, disability, etc.)
  • Employee Stock Purchase Plan with employer matching
  • 401(K) with employer matching
  • Paid vacation, sick days, and holidays

  • Customer Service Representative

    4 weeks ago

    Norcross, United States WestRock Full time

    Information Job ID ATR 45915 Posting Job Title Customer Service Representative Locations GA Norcross Container Employment Type Full Time Date Posted 25-Oct-2024 Relocation Support No Description & Requirements Smurfit Westrock (NYSE:SW) is a global l Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    4 weeks ago

    Norcross, Georgia, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience for our customers.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    5 months ago

    Norcross, United States AHF Products Full time

    This job has no supervisory responsibilities Knowledge, Skills and Abilities: Highly detail-oriented with a passion for perfection; self-motivated; exceptionally organized thrives in a team environment that is fast-paced with multiple projects. Abili Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Skills

  • Customer Service Representative

    2 days ago

    Norcross, Georgia, United States SMART COMMUNICATIONS 1 LLC Full time

    At Smart Communications 1 LLC, we're seeking a highly motivated and bilingual (Spanish & English) Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering phone calls, directing customers, and providing guidance on our products and services. If you're a driven individual with excellent...

  • Customer Service Representative

    3 weeks ago

    Norcross, Georgia, United States Spoke Custom Products LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative will be responsible for ensuring customer satisfaction and retention by providing exceptional customer service, resolving customer issues, and promoting product adoption.Key Responsibilities:Build strong relationships with customers to understand their needs and...

  • Customer Service Representative

    4 weeks ago

    Norcross, Georgia, United States D.H. Pace Company, Inc. Full time

    Job OverviewDH Pace Company, Inc. is seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Norcross, United States HYUNDAI L&C USA Full time

    Position Type: Full-timeTitle: Customer Service Representative Location: Atlanta, GAJob Category: Customer ServiceAbout Us: Hyundai L&C USA is a leading comprehensive Quartz and Solid Surfaces Manufacturer and Global Supplier of Premium Kitchen & Bath Countertop Materials. Job Summary: The Customer Service Representative ensures delivery of excellent...

  • Customer Service Representative

    1 month ago

    Norcross, United States HYUNDAI L&C USA Full time

    Position Type: Full-timeTitle: Customer Service Representative Location: Atlanta, GAJob Category: Customer ServiceAbout Us: Hyundai L&C USA is a leading comprehensive Quartz and Solid Surfaces Manufacturer and Global Supplier of Premium Kitchen & Bath Countertop Materials. Job Summary: The Customer Service Representative ensures delivery of excellent...

  • Customer Service Representative

    3 weeks ago

    Norcross, Georgia, United States Hyundai L&C USA LLC Full time

    Job DescriptionHyundai L&C USA LLC is seeking a skilled Customer Service Representative to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.This role will be the first point of customer contact for general inquiries like pricing, products,...

  • Customer Service Representative II

    2 months ago

    Norcross, United States Enviri - Harsco Corporation Full time

    Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions! Working as part of a dedicated team of customer experience, sales, and compliance professio Customer Service, Customer Service Representative, Customer Experience, Representative, Salesforce, Retail,...

  • Customer Service Representative

    4 months ago

    Norcross, United States U-Haul Full time

    Location: 5365 Jimmy Carter Blvd, Norcross, Georgia 30093 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 weeks ago

    Norcross, Georgia, United States SMART COMMUNICATIONS 1 LLC Full time

    Job OverviewSmart Communications 1 LLC is seeking a highly motivated and bilingual individual to join our team as a Customer Service Representative. As a key member of our sales and support team, you will be responsible for providing exceptional customer service, answering phone calls, and selling company products and services to new and existing...

  • Customer Service Representative

    4 weeks ago

    Norcross, Georgia, United States State Farm Insurance Full time

    Job Summary:As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. You will assist customers with their insurance needs by providing accurate and timely information, process policy changes...

  • Customer Service Representative

    3 weeks ago

    Norcross, Georgia, United States Vine Disposal Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Vine Disposal. As a key member of our service delivery team, you will be responsible for handling incoming calls, emails, and resolving service issues in a professional and timely manner.Key Responsibilities:Handle incoming calls and emails from customers,...

  • Customer Service Representative

    4 weeks ago

    Norcross, Georgia, United States XIAOYU STATE FARM AGENCY Full time

    Job OverviewXIAOYU STATE FARM AGENCY is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative.Key Responsibilities:Establish and maintain strong relationships with customers to understand their needs and provide tailored solutions.Utilize a customer-centric approach to educate customers about...

  • Bilingual Customer Service Representative

    4 months ago

    Norcross, United States LoanMax Title Loans Full time

    Alabama Title Loans - Customer Service Representative (Entry Level)Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place! **This position is for someone who is fluent in Spanish** **We are currently hiring for our location on 5230 JIMMY CARTER BLVD. Norcross, GA 30093** Incentives:•Full...

  • Customer Service Representative

    4 weeks ago

    Norcross, Georgia, United States Human Resource Dimensions Full time

    Job DescriptionThis position provides exceptional customer service to beMatrix customers. The Account Manager provides comprehensive service to clients from point of quote creation through invoicing. This position requires the ability to multi-task in a fast-paced work environment while providing accurate product availability information to customers....

  • Customer Service Representative II

    4 weeks ago

    Norcross, Georgia, United States Enviri Corporation Full time

    Job Title: Customer Service Representative IIAt Enviri Corporation, we are seeking a highly skilled Customer Service Representative II to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, ensuring their waste disposal needs are met, and resolving any issues that may...

  • Customer Service Representative II

    3 weeks ago

    Norcross, Georgia, United States Enviri Corporation Full time

    Job Title: Customer Service Representative IIJob Summary:We are seeking a highly skilled Customer Service Representative II to join our team at Enviri Corporation. As a key member of our customer experience team, you will be responsible for managing and identifying customers' needs while responding to a high volume of communication via email and...

  • Customer Service Representative II

    3 weeks ago

    Norcross, Georgia, United States Enviri Corporation Full time

    Job Title: Customer Service Representative IIJob Summary:We are seeking a highly skilled Customer Service Representative II to join our team at Enviri Corporation. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, ensuring their waste disposal needs are met in accordance with their...