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IT - User Support Analyst

3 months ago

Philadelphia, United States Venteon Full time

Major Duties and Responsibilities:

  • Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner
  • Addresses complicated support issues
  • Contributes to the installation, maintenance, and configuration of Stout workstations, office machines, and other technology devices
  • Identifies, researches, and resolves high-level technical problems
  • Works with staff to customize solutions and/or contacts vendors if needed
  • Performs a variety of other complicated tasks requiring a wide range of creativity as well as being involved in other supplementary IT tasks


Qualifications

  • Possesses good communication skills in order to assist the user support team
  • Must possess a sharp learning temperament and keep abreast of the latest industry developments regarding new technologies and IT practices
  • Knowledge of Client Operating Systems (current and previous version), Microsoft Office Suite (current and previous version), Microsoft SharePoint and other widely used productivity software and tools
  • Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking