IT Support Analyst

2 months ago

Philadelphia, United States Hexaware Technologies Full time

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.


The Hexaware Advantage: Your Workplace Benefits

  • Excellent Health benefits with low-cost employee premium.
  • Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
  • Unlimited training and upskilling opportunities through Udemy and Hexavarsity.



Position: IT Support Analyst- II

Location: Philadelphia, PA 19112

Hiring: Contract



Job Description:

As an IT Support Analyst-II, primary responsibility will be to provide technical support to system users within customer. Candidate will be required to evaluate user needs, define technical problems, and collaborate with engineering and development teams to determine effective solutions. Candidate role will involve assisting users in implementing solutions and performing ongoing activities to maintain and enhance overall system performance.


Required Education, Skills, and Knowledge:

  • 5-9 years of experience in providing IT Operations and Infrastructure support.
  • Experience with VoIP systems, including troubleshooting and system management.
  • Experience with troubleshooting Laptops, desktops, hardware, printers, scanners, and other computer peripherals.
  • Knowledge in Audio/Video conference room equipment, telephone systems, meeting software, messaging, and collaboration tools. Provide Zoom Room support.
  • Experience with MS365 suite includes SharePoint, permissions, and access management.
  • Basic knowledge of Network devices such as routers and switches, firewalls, racks, and cabling.
  • Experience in Mobile device management and troubleshooting.
  • Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, etc.).
  • Strong Break / Fix skills with desktops, workstations, notebooks, printers, and handhelds.
  • Broad experience in IT with a strong understanding of networks, servers, and telecoms
  • Strong customer service skills.
  • Ability to provide consistent, excellent customer support to the entire staff, representing a variety of personalities and management levels.
  • Strong written and verbal communication skills.
  • Ability to mentor or provide best practices to other members of the team.
  • Detail-oriented and self-motivating.
  • Working knowledge of IT Service Management framework and/or ITIL concepts and practices.
  • Ability to work in a flexible, team-oriented environment.

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