User Support Specialist

3 days ago


Philadelphia, Pennsylvania, United States Philadelphia Corporation For Aging Full time
Job Title: User Support Specialist

We are seeking a highly skilled and experienced User Support Specialist to join our team at Philadelphia Corporation for Aging. As a User Support Specialist, you will be responsible for providing technical support to our staff and ensuring the smooth operation of our computer systems.

Key Responsibilities:
  • Provide technical support to staff via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer hardware and software
  • Install and configure new computer hardware and software
  • Perform routine maintenance tasks to ensure computer systems are running efficiently
  • Collaborate with IT staff to resolve complex technical issues
Requirements:
  • Bachelor's degree in Computer Science or related field
  • 1-3 years of experience in IT helpdesk or technical support role
  • Strong knowledge of Microsoft Windows and Office 365
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Philadelphia Corporation for Aging is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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