IT Support Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States Hexaware Technologies Full time
Job Description

At Hexaware Technologies, we are seeking a highly skilled IT Support Analyst-II to join our team. As an IT Support Analyst-II, you will be responsible for providing technical support to system users within our customer base.

Your primary responsibility will be to evaluate user needs, define technical problems, and collaborate with engineering and development teams to determine effective solutions. You will also be required to assist users in implementing solutions and perform ongoing activities to maintain and enhance overall system performance.

Key Responsibilities:

  • Evaluate user needs and define technical problems
  • Collaborate with engineering and development teams to determine effective solutions
  • Assist users in implementing solutions
  • Perform ongoing activities to maintain and enhance overall system performance

Requirements:

  • 5-9 years of experience in providing IT Operations and Infrastructure support
  • Experience with VoIP systems, including troubleshooting and system management
  • Experience with troubleshooting Laptops, desktops, hardware, printers, scanners, and other computer peripherals
  • Knowledge in Audio/Video conference room equipment, telephone systems, meeting software, messaging, and collaboration tools
  • Experience with MS365 suite includes SharePoint, permissions, and access management
  • Basic knowledge of Network devices such as routers and switches, firewalls, racks, and cabling
  • Experience in Mobile device management and troubleshooting
  • Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, etc.)
  • Strong Break / Fix skills with desktops, workstations, notebooks, printers, and handhelds
  • Broad experience in IT with a strong understanding of networks, servers, and telecoms
  • Strong customer service skills
  • Ability to provide consistent, excellent customer support to the entire staff
  • Strong written and verbal communication skills
  • Ability to mentor or provide best practices to other members of the team
  • Detail-oriented and self-motivating
  • Working knowledge of IT Service Management framework and/or ITIL concepts and practices
  • Ability to work in a flexible, team-oriented environment

About Hexaware Technologies:

Hexaware Technologies is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.

The Hexaware Advantage: Your Workplace Benefits

  • Excellent Health benefits with low-cost employee premium
  • Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
  • Unlimited training and upskilling opportunities through Udemy and Hexavarsity


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