Claims Representative

2 weeks ago

Colorado Springs, United States California Casualty Full time

You have a gift for connecting with people. You want to make a difference in their lives. Have you thought about a career in insurance?


Insurance is here to stay. People will always want to protect their most valuable assets. That means you’re working in a stable industry with plenty of chances for advancement. You’re also building a solid skillset while helping people restore their lives. It’s fulfilling, interesting, and built on relationships.


We invite you to apply for a Claims Representative position at California Casualty. At California Casualty, it's our policy to do more for the people who give more. Educators. Firefighters. Law Enforcement. Nurses. We have been protecting our Community Heroes with top-notch home and auto insurance for over 100 years.

If you’d like to join the California Casualty family of smart, energetic and dedicated professionals, we want to meet you.


Why California Casualty?

There’s a reason why our employees choose to stay at California Casualty for decades or longer. We offer great benefits, work-life balance, ongoing professional development, and career fulfillment.

  • Competitive compensation and paid training
  • Full benefits: Medical, Dental, Vision, 401k + company match, generous vacation time, sick time, and personal holidays
  • Casual dress code and fun work environment
  • We pay for you to get your license


As a member of our team, you can take special pride in knowing that while you’re building a successful career, you’re serving Community Heroes. Plus, you are part of a company that believes in making a difference.


What you’ll be doing

As a Claims Representative, you will investigate and settle simple claims. These are first-party single vehicle automobile accidents, which are those involving just one car. This position is entry level, a great way to start a career in the insurance industry, and puts you on track to become a Claims Adjuster.

As a Claims Representative, your job will consist of the following:

  • Claims Investigation: Take calls to set up new losses; communicate with insureds to obtain the facts of loss. Determine coverages; apply provisions of policy contracts in compliance with DOI regulations, statutory law and company guidelines. Review vehicle damages and determine rental vehicle needs. Provide direction to first party customers; assign claims based on specified criteria.
  • Claims Processing: Issue payments and send out documents as required by state statute. Document claim files to establish a record of events as the files progress to closure.
  • Customer Service: Communicate with insureds regarding expected time frames for claim completion. Resolve problems for customers.
  • Other duties as required: You may perform other incidental or related duties as assigned. This could include assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.


The ideal candidate will have:

Business Experience:

  • Strong customer service skills – Required
  • Insurance experience - Preferred
  • Excellent verbal/written communication skills and sound judgment
  • A strong sense of organization to keep you on top of a large volume of calls
  • Proficient computer skills
  • Ability to meet state licensing requirements

Educational Requirements

  • High School degree or equivalent


The training class for this position is scheduled to start 1/6/2025.


The pay range for this position is $21.52 - $26.45+ hourly; however, base pay offered may vary depending on job-related knowledge, skills and experience. The company also offers a full range of medical, financial and other benefits, including eligibility for the company’s performance sharing plan and paid time off such as holidays, vacation, sick time and personal holidays.


California Casualty is an equal opportunity employer

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