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Information Technology Support Specialist
3 months ago
Title: IT Support Specialist
Location: Chesterfield, MO
Compensation: 55 to 75k plus Bonus
Type: Direct
Role Summary:
In this role, you will champion the facility and IT success of our operations, overseeing the IT onboarding of new hires, facility operations, and seamless IT support. You'll engage in close collaboration with our leadership.
What you will do:
- Provide excellent and friendly end-user IT support for local and remote users.
- Utilize your strong troubleshooting abilities to diagnose and resolve technical problems for workstations, laptops, printers, servers, Wi-Fi, VPN, multi-factor authentication, misc. software and other peripherals, such as smartphones.
- Collaborate with internal teams to document procedures and create knowledge center articles for efficient problem-solving.
- Assist with employee workstation setup, including computers, desks, monitors, and printers.
- Maintain inventory and track technology equipment through its lifecycle.
- Collaborate with the Managed Service Provider (MSP) team to facilitate the onboarding process.
- Monitor office supplies and ordering new stationery, furniture, appliances, and electronics as required.
- Coordinate property management and maintenance companies to keep the office clean and safe and
- Ensure all office equipment and appliances are in good working order.
- Oversee shipping, mail, and vendor management.
What we are looking for:
- Information Technology certifications, or related degree preferred.
- 3+ years in IT support.
- Proven experience in application support and troubleshooting, including O365, Google Workspace, Windows operating systems, Microsoft Active Directory, and an understanding of basic networking systems and protocols.
- A passion for technology and a desire to stay up-to-date with the latest industry trends.
- Interpersonal skills: including proficiency in telephony, effective communication, active listening, and providing excellent customer care.
- Strong ability to successfully multitask, easily adapt to changes, consistently maintain productivity, and efficiently manage time.
- Working knowledge of diagnostic utilities to effectively identify and resolve issues.
- A willingness to learn and adapt in a fast-paced environment.
Benefits:
- Company-sponsored medical, dental, and vision plan for employees and their dependents Health, dental and vision Insurance
- 401(k) participation after 3 months of continuous service
- Wellness programs
- Learning development programs.
- Life insurance and long-term disability coverage.
- Volunteer time off.
- Accrued vacation time / sick time and 12 paid federal holidays.
Equal Opportunity Employer:
We are deeply committed to building a diverse and inclusive team. We believe that different backgrounds and life experiences make our team better. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
