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Information Technology Help Desk

3 months ago


Chesterfield, United States Golden Technology Full time

Hiring a Tier I IT Service Desk Technician

Our client is looking for a Tier I IT Service Desk Technician position for a contract position. This position will provide Tier 1 duties including:

  • Answering IT phone calls for internal Call Center employees and Call Center subcontractors
  • Using ServiceNow to document phone calls, respond to tickets, and track IT assets like laptops and monitors
  • Laptop hardware repair
  • Laptop imaging and helping office / remote workers login to their laptops
  • Equipment shipping

Top skills you need to have:

  • Must have ability to obtain a security clearance
  • Bachelor's degree is required
  • Minimum of 2 years technical support of end-user desktops in a Microsoft Windows environment.
  • Must be highly knowledgeable of Microsoft Windows desktop operating systems.
  • Microsoft Excel, Outlook, Word, and Active Directory
  • Technical school training and/or college coursework is required. Bachelor’s Degree or systems technical certification preferred.
  • VMWare or equivalent virtualization experience
  • o365 experience
  • ServiceNow experience is strongly preferred