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Information Technology Help Desk
3 months ago
Hiring a Tier I IT Service Desk Technician
Our client is looking for a Tier I IT Service Desk Technician position for a contract position. This position will provide Tier 1 duties including:
- Answering IT phone calls for internal Call Center employees and Call Center subcontractors
- Using ServiceNow to document phone calls, respond to tickets, and track IT assets like laptops and monitors
- Laptop hardware repair
- Laptop imaging and helping office / remote workers login to their laptops
- Equipment shipping
Top skills you need to have:
- Must have ability to obtain a security clearance
- Bachelor's degree is required
- Minimum of 2 years technical support of end-user desktops in a Microsoft Windows environment.
- Must be highly knowledgeable of Microsoft Windows desktop operating systems.
- Microsoft Excel, Outlook, Word, and Active Directory
- Technical school training and/or college coursework is required. Bachelor’s Degree or systems technical certification preferred.
- VMWare or equivalent virtualization experience
- o365 experience
- ServiceNow experience is strongly preferred