Customer Success Manager

4 days ago

Lehi, United States JobNimbus Full time

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job

Mission:

Account Managers are coaches. Ensuring that each customer realizes the maximum value of their hero's journey with JobNimbus. Account Managers understand the customer’s buying reasons as the foundation for driving value in each case. Validating product adoption and usage with the goal of helping customers achieve their business goals.

What you’ll be doing:

  • Meaningful contact with each logo in your assigned book of business at a minimum of once a quarter.
  • Take full ownership of your customers from first contact to cancellation, and create action plans when customers need cross-department support.
  • Develop and maintain a comprehensive knowledge of all company products and services.
  • Encourage adoption of new product features as they are released.
  • Drive business and revenue growth by creating and maintaining trusting relationships with your customers. Be a trusted advisor to your customers and drive continued value of our products and services.

What makes you the hero for this job:

  • 2+ years of Customer Success Management experience in the SaaS industry.
  • Strong understanding of the value of Customer Success and how to drive product adoption using change management strategies.
  • Excellent organizational skills, with demonstrated follow through.
  • Great communicator, setting expectations and managing tasks to completion.
  • Ability to connect with business owners and contractors that are using our platform.
  • Proven experience solving problems and providing solutions, while helping teach complex concepts in a way that is easy to understand.
  • Motivated by Gross Logo Retention and Net Revenue Retention, this is what helps you grow and retain your customer base and achieve your variable compensation targets.
  • In office 4 days per week (1 day remote opportunity after the first 90 days).

Superpowers:

Team Commitment. You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyone’s head exploded? That is because she knew what was best for Panem and she was so committed she made the larger, harder decision. That is the level of commitment we need. Minus the killing of course

Ownership. We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand, this job is not for you.

Mentor (Hit us up to get more information)

Nick Cook - Specialist in hiring amazing people, lover of all things outdoors, computer nerd, and lead substitute on his friends hockey team.

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