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Bilingual Customer Service Agent
3 months ago
Empire Auto Parts is a leading provider of aftermarket collision auto parts to independent body shops, multi-shop operators, and dealer-operated body shops throughout the Northeast and Mid-Atlantic regions.
Founded in 1985 and headquartered in Totowa, NJ, the company has over 30 locations and employs over 800 team members.
We offer our employees the opportunity to grow and thrive professionally, to contribute to the success of a dynamic fast-paced organization.
Come grow with us and let us show you why Empire Auto Parts is a leader in quality and service in the aftermarket auto parts industry.
We are looking for a Customer Service Agent to answer incoming service calls and online orders.Responsibilities:
Answers inquiries via telephone regarding product availability and pricingProcesses order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requestsPlaces outbound calls to customers to update order status, verify account information and update business and contact information as neededAnswers product information requests and resolve product support problems as these ariseHandles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the companyListens for customer needs and overcome obstacles or hurdles to securing (more) business from the customerAs appropriate, highlight Empires advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returnsFully document all interactions with the customerQualifications/Skills:Great attitude and personalityBilingual: English and SpanishExceptional communication skills, including carefully listening to, understanding, and following up on customer requestsAbility to handle customer issues with precision, professionalism, and courtesyAbility to build rapport and credibility with customerEnthusiasm, patience, and a positive attitudeHigh school diploma or equivalent is a plusBe at least 18 years old
What We Offer:
Health, Dental & Vision InsuranceHealth Savings Account (HSA) with Employer ContributionOptional LifeInsurance, Long & Short-TermDisability, Critical Illness, Accident and Hospital Insurance401K Retirement Plan withEmployer MatchPaid TrainingPaid Time OffPaid Sick DaysPaid Holidays, Including 1 Floating Holiday (Your Birthday)
Weekly PayM-F work week; No weekendsEmployee Perks:
Casual Dress CodeTeamwork EnvironmentFun Anniversary PartyFree Company ApparelFree ParkingEmployee RecognitionFree Company ApparelEmpire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
- Empire Auto Parts participates in E-verify.
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details: 19 Hourly WagePI8e4dfe03bf
