Customer Service Representative

2 months ago


Orlando, Florida, United States Hotelbeds Full time
Customer Care Agent

Hotelbeds is seeking a highly skilled and bilingual Customer Care Agent to join our team. As a key member of our Client Relationship Center, you will play a vital role in delivering exceptional customer service to our clients.

Key Responsibilities:
  • Provide professional, courteous, and friendly telephone manner at all times.
  • Effectively deal with client issues and complaints, including follow-up and reporting.
  • Develop and maximize local product and destination knowledge.
  • Build strong relationships with internal and external suppliers.
  • Present a professional image at all times.
Requirements:
  • Bilingual skills in Spanish and/or Portuguese.
  • Strong organizational skills and ability to handle multiple tasks effectively.
  • Intermediate to advanced level of competency in MS Word, Excel, and Outlook.
  • Strong communication and grammar skills.
Education and Experience:

High school diploma and a minimum of one year of reservations experience in the hospitality or travel industry.

We are looking for a team player who is passionate about delivering exceptional customer service and has a strong commitment to excellence. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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