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Customer Service Representative

2 months ago

Orlando, Florida, United States Jose Rosario - State Farm Agent Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and driving the growth of our insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with customers, respond to their inquiries, and follow up as needed to ensure their needs are met.
  • Provide Exceptional Customer Service: Offer prompt, accurate, and friendly service to customers, addressing their questions and concerns regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education and Consultation: Use a customer-focused, needs-based review process to educate customers about insurance options, promoting the development of our business.
  • Communication and Collaboration: Utilize exemplary communication skills to efficiently meet customer needs, while coordinating with other agency team members to ensure seamless service delivery.
Requirements
  • Language Proficiency: Fluency in both English and Spanish.
  • Customer Service Commitment: Dedicated to delivering exceptional customer service and building strong relationships with customers.
  • Communication Skills: Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Problem-Solving: Proactive in problem-solving and able to think critically to resolve customer issues.
Benefits
  • Competitive Salary: $30,000 per year, plus bonuses.
  • Growth Opportunities: Potential for advancement within the agency.
  • Paid Time Off: Vacation and personal/sick days.
  • Valuable Career Experience: Opportunity to build a successful career in the insurance industry.