Irsay Member Engagement Specialist
2 weeks ago
Welcome to the YMCA of Greater Indianapolis If you're passionate about making a difference, keep reading. Join our team as a **Membership Specialist** at the Irsay Family Center in Indianapolis, IN.
Our employees at the YMCA of Greater Indianapolis enjoy working in a diverse and inclusive environment where they have the opportunity to impact communities through Youth Development, Healthy Living, and Social Responsibility.
**General Function**
- Report directly to the Membership Director
- Sell and promote YMCA memberships, programs, and services
- Be the first point of contact for new members, understanding their needs and offering solutions
- Possibly supervise in the absence of the Membership Director
- Spend 90-100% of time on member promotion and sales
**Requirements**
- High school diploma/GED (business, sales, marketing, or communications degree preferred)
- 1-3 years of sales experience with a track record of success
- Strong interpersonal, presentation, negotiation, and customer service skills
- Flexibility in a fast-paced environment
- Varied work schedule including evenings and weekends
**Responsibilities**
- Act as a First Responder during emergencies
- Achieve or exceed membership sales goals
- Follow Membership Development Sales Standards
- Assist with prospecting new members and conducting tours
- Collaborate with Member Services desk staff for service initiatives
- Handle member recovery and cancellations
- Help with membership sales training and monitor team performance
- Implement promotions and participate in center projects
- Provide leadership in hiring, training, and supervision of Member Services team
- Perform additional duties as assigned
The YMCA of Greater Indianapolis promotes equal employment opportunities and prohibits discrimination based on various factors.
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