Irsay Member Engagement Specialist

2 weeks ago


Marquand, Missouri, United States Human Resouces Department Full time

Welcome to the YMCA of Greater Indianapolis If you're passionate about making a difference, keep reading. Join our team as a **Membership Specialist** at the Irsay Family Center in Indianapolis, IN.

Our employees at the YMCA of Greater Indianapolis enjoy working in a diverse and inclusive environment where they have the opportunity to impact communities through Youth Development, Healthy Living, and Social Responsibility.

**General Function**

  • Report directly to the Membership Director
  • Sell and promote YMCA memberships, programs, and services
  • Be the first point of contact for new members, understanding their needs and offering solutions
  • Possibly supervise in the absence of the Membership Director
  • Spend 90-100% of time on member promotion and sales

**Requirements**

  • High school diploma/GED (business, sales, marketing, or communications degree preferred)
  • 1-3 years of sales experience with a track record of success
  • Strong interpersonal, presentation, negotiation, and customer service skills
  • Flexibility in a fast-paced environment
  • Varied work schedule including evenings and weekends

**Responsibilities**

  • Act as a First Responder during emergencies
  • Achieve or exceed membership sales goals
  • Follow Membership Development Sales Standards
  • Assist with prospecting new members and conducting tours
  • Collaborate with Member Services desk staff for service initiatives
  • Handle member recovery and cancellations
  • Help with membership sales training and monitor team performance
  • Implement promotions and participate in center projects
  • Provide leadership in hiring, training, and supervision of Member Services team
  • Perform additional duties as assigned

The YMCA of Greater Indianapolis promotes equal employment opportunities and prohibits discrimination based on various factors.


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