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Operations Specialist

3 months ago

Marquand, Missouri, United States Capital Senior Living Full time
About Sonida Senior Living

Sonida Senior Living Corporation is one of the nation's leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 75 communities that are home to nearly 7,000 residents across 18 states providing compassionate, resident-centric services and care and engaging programming. The Company offers seniors the freedom and opportunity to successfully, comfortably and happily age in place.

Job Description:

The Operations Specialist will assume the Executive Director position where vacancies exist in order to provide strong and effective leadership to the community during an ED transition. This position serves to ensure the community operations remain stable and is expected to have an immediate positive impact on the community. Responsible for day-to-day operations of the Community, and the protection of Community assets. Demonstrates knowledge of and assures compliance with all laws, rules, regulations, policies and procedures. Oversight of the Community management, Community Department Managers and all Community Team Members in the administration and provision of Resident services. Promotes the Company's mission statement.
  • *This role will support the following markets: Indiana, Ohio, Kentucky and Michigan. The candidate will ideally be located in Indianapolis market.
The Operations Specialist will:
  • Assess and manage the current situation
  • Oversee the business processes and operations
  • Support the department heads
  • Have an immediate impact on the community
  • Be immediately productive
  • Minimize the risk of things going wrong
  • Be responsible and accountable for results
  • Make certain that effective communication occurs
  • Ensure that the needs of the residents continue to be met
  • Be responsible for the day-to-day operation of the community
Responsibilities:
  • Provides direct and indirect supervision of the community operation along with training, coaching, counseling, and performance evaluations of all staff members.
  • Ensures that the nursing services provided meet the needs of the residents in accordance with the developed service plans and that the service plans meet the required state codes and company policies.
  • Ensures that census expectations are met and that the resident admission process documentation is completed in a timely manner and in accordance with established policy and procedure.
  • Oversees the recruitment and retention of qualified staff throughout the community, making sure background checks, reference checks and licenses are cleared before the employee is released to work
  • Ensures that staff has opportunities for ongoing training by way of in-service programs and specific educational workshops to meet the needs of the licensure and the needs of our current and future residents
  • Conducts the weekly management meetings, morning stand-up meetings and monthly all staff meetings.
  • Motivates employees through staff appreciation, recognition, and incentive programs. Promotes positive employee relations, addresses concern timely and resolves grievances as quickly as reasonably possible.
  • Oversees the community budget, providing guidance and training to department heads on the maintenance of the overall community budget.
  • Monitors operations of the community on a regular basis and prepares quality review audits and monthly variance reports.
  • Maintains and facilitates open lines of communication between corporate, regional and community staff
  • Prepares daily, weekly, and monthly reports in accordance to company policy or federal/state regulations as assigned by regional director of operations.
  • Maintains outreach and education with the community to ensure positive relationship with community resource
  • Works to resolve issues identified by residents, family members, and staff or outside representative. Keeps Regional Manager up to date on developments.
  • Oversees the building and grounds to ensure they are maintained in good repair, clean, free of trash and litter. Ensures that routine safety inspections and monthly fire drills are conducted on a routine basis.
  • Shares weekend "Manager-on-Duty" responsibilities
Education and Experience:
  • Three or more years of experience as an ED in senior housing.
  • Hold a current and valid Indiana RCA license.
  • High school diploma required. College credits or degree preferred or satisfy state experience requirements.
  • Meet continuing education requirements and certifications on job classification and position, including state requirements
Skill/knowledge requirements:
  • Ability to communicate and work with all levels of the Company's management staff and Community Department Managers and Community Team Members effectively.
  • Ability to recognize and communicate problems appropriately.
  • Demonstrates team player with a positive attitude; able to work with Community Team Members and Regional Company staff.
  • Ability to maintain accurate records and provide information as requested and required.
  • Ability to relate to the public, Residents, families, Community Team Members and other professionals appropriately.
  • Ability to communicate proficiently in English, verbally and in writing
  • Ability to work flexible hours to meet requirements of the job and be on call.
  • Maintains car in good working order, current driver's license in good standing and auto insurance meeting company minimums is current.
  • Ability to organize their time, follow-up with the ability to perform job tasks efficiently.
  • Ability to teach/train others effectively.
  • Availability to work evenings, weekends and holidays as necessary.
Physical Requirements
  • This position will require between 75% - 100% travel with 10 days onsite and then four days off on a regular basis.
  • Ability to transfer residents.
  • Ability to lift up to 50 pounds occasionally; 35 pounds regularly.
  • Routinely requires pushing, pulling, bending, walking, reaching and stooping.