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logistics customer service representative

3 months ago

Bentonville, Arkansas, United States KLLM Transport Services, LLC. Full time
Job DescriptionJob Description

As a Customer Service Representative, you will serve as the primary contact for our customers. By working together with our operations and sales teams, you will provide clients with the highest level of service to ensure ultimate customer satisfaction in order to retain their business and grow their accounts.

Job Responsibilities will include:

· Maintain contact with customers to determine their daily shipping needs

· Communicate any transit or shipping issues with customers

· Identify and immediately resolve customer issues with sense of urgency

· Create Solutions and provide options for customer's needs

· Complete all administrative tasks to ensure 100% customer Satisfaction

· Order Entry

· Scheduling of pickup and delivery appointments

· Tracking and tracing of shipments

· Updating web portals with transit, accessorial charges, obtaining receipts and charge approvals from customers within allowed times, etc.

· Work as liaison between KLLM Operations Team and customer


Job Requirements:


• Excellent multitasking and prioritization skills


• Conflict management skills


• Superior communication skills


• Ability to work in a team environment while delivering independent results


• Perform with a sense of urgency


• Willing to learn


• Attention to detail


• Positive attitude

Equal Opportunity Employer

M/F/V/D

Company DescriptionKLLM promote a drug free workplace, we no longer include marijuana in our comprehensive pre-employment drug screening program for any positions not regulated by the Department of Transportation. Impairment in the workplace is strictly prohibited and we will continue to test for all drugs and alcohol in compliance with our Reasonable Suspicion Policy.Company DescriptionKLLM promote a drug free workplace, we no longer include marijuana in our comprehensive pre-employment drug screening program for any positions not regulated by the Department of Transportation. Impairment in the workplace is strictly prohibited and we will continue to test for all drugs and alcohol in compliance with our Reasonable Suspicion Policy.