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Customer Service Representative

2 months ago

Bentonville, Arkansas, United States Busted Knuckles Cleaning Full time

{"h1": "Customer Service Representative", "p": "At Busted Knuckles Cleaning, we are seeking a skilled Customer Service Representative to provide exceptional customer experiences and support our mission to deliver high-quality cleaning services.

Key Responsibilities:

1. **Customer Interactions**: Respond promptly and professionally to customer inquiries, providing detailed information about our services, pricing, and scheduling.

2. **Scheduling Services**: Book and manage cleaning appointments according to customer preferences and availability, coordinating with cleaning staff to ensure service requests are fulfilled efficiently and accurately.

3. **Handling Complaints and Issues**: Address and resolve customer concerns regarding service quality, scheduling conflicts, or billing discrepancies, escalating complex issues to supervisors or managers when necessary.

4. **Customer Account Management**: Update and maintain customer information, including service preferences and billing details, in our CRM or database, processing payments and handling billing inquiries with accuracy and professionalism.

5. **Customer Retention**: Reach out to customers to confirm upcoming appointments and gather feedback on services provided, promoting loyalty programs, discounts, and additional services to encourage repeat business and long-term client relationships.

6. **Documentation and Record-Keeping**: Accurately log all customer interactions, complaints, and resolutions in our system, maintaining up-to-date records of appointments, payments, and customer preferences.

7. **Supporting Sales and Marketing**: Assist in marketing campaigns by contacting potential customers or following up on leads, informing customers of new services, promotions, and policy changes to drive engagement and sales.

8. **Team Coordination**: Communicate special customer instructions or service requirements to cleaning staff to ensure customer satisfaction.

Qualifications:

* Previous experience in a customer service role, preferably in a residential cleaning or service-based industry.

* Strong verbal and written communication skills.

* Ability to handle challenging situations with professionalism and empathy without taking it personally.

* Excellent organizational skills and attention to detail.

* Proficiency with CRM software and other office tools.

* Ability to work both independently and as part of a team.

Benefits:

* Health, dental, and vision insurance (for full-time employees).

* Paid time off and holiday pay.

* Employee discounts on cleaning services.

", "h2": "Benefits"}