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Customer Service Representative

2 months ago

Bentonville, Arkansas, United States Serena Smith - State Farm Agent Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Responsibilities:

  • Establish and maintain strong customer relationships through regular communication and follow-up, as needed.
  • Use a customer-centric approach to educate customers about insurance options and provide them with personalized recommendations.
  • Develop leads and schedule appointments to identify customer needs and market appropriate products and services.

What We Offer:

  • Competitive salary and commission/bonus structure.
  • Opportunities for growth and advancement within our agency.
  • Simple IRA and health benefits.
  • Paid time off and flexible hours.
  • License reimbursement and training programs.

Requirements:

  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills - written, verbal, and listening.
  • People-oriented and detail-oriented.
  • Proactive problem-solving skills and ability to work in a team environment.
  • Able to learn computer functions and adapt to new technology.