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Program Manager- Refugee Case Management Services

3 months ago

Fort Worth, Texas, United States Catholic Charities Fort Worth Full time
Be PROUD of what you do:

You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services areuniquely positioned to address amyriadof key factors that keep families from reaching theirbigger, brighterfuture.We have identifiedfivedifferent areas, orpathways, in which our programscreate impact:financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

Core Responsibilities
  • LMA
  • Budget Management & Compliance
  • Quality Control & Resource Management
  • Program Compliance
  • External Relationship Cultivation & Management
What will you be doing in your role?
  • Lead, manage, and be held accountable for the functions performed by the Refugee Services team.
  • Provide training, supervision, mentoring, and coaching to develop program staff.
  • Monitor and evaluate staff performance to ensure compliance with all expectations and standards of practice.
  • Manage workflow and workload assignments.
  • Develop, monitor, and evaluate all program work plans, outputs, and outcomes to ensure goals are met.
  • Identify and implement actions to improve goal attainment as necessary.
  • Provide effective communication with program staff, peers, and agency leadership.
  • Ensure services are delivered in accordance with agency culture, mission, vision, and values.
  • Monitor program revenue and control program expenditures to ensure accountability and operation within budget.
  • Promote good stewardship among staff members.
  • Assist in the identification and development of resources (volunteer, donor, financial) necessary to ensure successful program performance, including the preparation of proposals.
  • Research and analyze client population trends and emerging needs.
  • Evaluate and modify program responses to address identified needs in conjunction with agency leadership.
  • Cultivate positive relationships with funding and monitoring organizations, faith-based organization, social service providers, and other community partners.
  • Collaborate with community partners to meet programmatic needs.
  • Complete and audit all necessary documentation to ensure compliance with funder requirements, licensing requirements, and agency quality assurance standards.
  • Develop and implement program policies and procedures to ensure effective and efficient delivery of services.
  • Oversee and maintain budgets, ensuring compliance with funding requirements and program goals.
  • Monitor service delivery to ensure clients receive appropriate support and staff have necessary resources.
Are you the next Program Manager?
  • Bachelor's Degree in Social Work, Business or a related field, or an equivalent combination of education and experience.
  • Experience working in refugee resettlement.
  • Experience in managing professionals in a service environment is strongly preferred.
  • Bilingual in a current refugee language is a plus.
Here's the Good Stuff...
  • Full-Time salaried position. Pay is determined by relevant experience, work history, education and internal equities
  • Medical/Dental/Life insurance
  • 16 paid Holidays(including being closed Christmas Eve through New Year's Day)
  • In addition, we also offerVacationandSicktime.
  • 403(b) with employer match-up to 6%
  • Paid parental/critical illness leave
  • Employee Assistance Program
  • Mentorship Program
  • Wellness Program
  • Financial Coaching
I'm steps.

We want to know more about you Send us your resume and cover letter through the "Join our Team" tab on our website: Select the job posting and click the "Apply now" button at the top right of the posting. Be sure to complete all fields so we know who to contact