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MUOS Site Support Engineer

3 months ago

Scottsdale, Arizona, United States General Dynamics Full time
Responsibilities for this Position
MUOS Site Support Engineer

ID:
USA-AZ-Scottsdale
Required Clearance: Secret
Posted Date: 3/15/2024
Category: Engineering-Systems
Employment Type: Full Time
Hiring Company: General Dynamics Mission Systems, Inc.

Basic Qualifications

Requires a Bachelors degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience.

CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer. This role provides Intermediate-Level (I-Level) support for the live MUOS system. The position on the program is titled I-Level Maintainer and is primarily focused on supporting the system operators (O-Level Operators) with maintaining the ground system network of a satellite-based communication system. This exciting role is in Scottsdale, Arizona with a future opportunity to work in Wahiawa, Hawaii. This role may require a rotation to Wahiawa, HI, for an extended period of approximately 18-24 months.

REPRESENTATIVE DUTIES AND TASKS:

I-Level Maintainer responsibilities include:
  • Successfully recreate and/or close out site trouble tickets
  • Troubleshoot and resolve issues that impact system operations
  • Provide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their role
  • Perform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanisms
  • Work directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolution
  • Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues
  • Provide weekly written status reports
  • Support 24/7 site operations, including on call support as required
KNOWLEDGE SKILLS AND ABILITIES-
Critical to Job Success:
  • Active DoD Secret (or higher) security clearance
  • IAT Level II certification or qualifying degree
  • Ability to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communication
  • Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment
  • Working knowledge of both the Windows (e.g. Windows XP, Windows 10, Windows Server 2003, Windows Server 2012) and UNIX (Red Hat Enterprise Linux and Solaris) operating systems
  • Experience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEs
  • Exposure to computer virtualization solutions
  • Experience with various network protocols (e.g. BGP, RDP, SCP/SFTP/SSH, SNMP, TCP, etc.)
  • Knowledge of Public Key Infrastructure (PKI) certificate authentication
Ideal for Job Success:
  • Experience with network management solutions (i.e. FCAPS: (F)ault management, (C)onfiguration management, (A)ccounting management, (P)erformance management, (S)ecurity management)
  • Experience with Situational Awareness (SA) solutions (e.g. Netcool, NetMAC, Splunk, SIEM, ScienceLogic, etc.)
  • Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issues
  • Familiarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking, control, and troubleshooting; alignment of RF subsystems to meet gain, power, and frequency response requirements; troubleshooting of analog and digital signal processing equipment) is a plus
  • Prior use and operation of RF test equipment including spectrum analyzers, signal generators, arbitrary waveform generators, and power meters is a plus
Preferred MUOS specific knowledge/experience:
  • MUOS system architecture and subsystem connections
  • MUOS ground infrastructure and networking equipment
  • MUOS RF subsystems theory of operation
  • MUOS WCDMA call processing concepts. Knowledge of the MUOS Ericsson Radio Access Network (RAN) solution is a plus (e.g. RBS, RNC, OSS-RC, moshell).
  • MUOS backup/archive, planning/provisioning, key management system, and Over the Air Provisioning (OTAP) operations
  • Operation and use of MUOS Functional Terminals (MFTs), i.e. Radios.
  • Knowledge of the MUOS Waveform is a plus
  • Use of Remedy incident trouble ticket systems
#CJ1

Salary Note

This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.

Combined Salary Range

USD $112, USD $125,170.40 /Yr.

Company Overview

At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the worlds most advanced defense platforms even smarter. Our engineers redefine whats possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.

We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.

We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

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Back To Search ResultsGeneral Dynamics Mission Systems is a technology integrator and original equipment manufacturer that provides mission critical solutions across ground, sea, air, space and cyberspace.