Site Reliability Engineer

2 months ago


Scottsdale, Arizona, United States Frontend Arts Full time
Job Description

At Frontend Arts, we are seeking a highly skilled Site Reliability Engineer to join our team. As a Site Reliability Engineer, you will play a critical role in ensuring the smooth operation of our cloud-based infrastructure and applications.

Key Responsibilities:
  • Root Cause Analysis: Conduct thorough root cause analysis to identify and resolve production issues in a timely manner.
  • Communication and Client Relationship Management: Collaborate with the Infrastructure Support team to manage client relationships and ensure effective communication.
  • Change Management: Ensure that all production changes are made in accordance with our life-cycle methodology and risk guidelines.
  • On-Call Production Support: Provide 24/7 on-call support to ensure the availability and performance of our applications and infrastructure.
  • Problem Management: Develop and implement measures to reduce repeat occurrences of production issues.
  • Infrastructure Environment: Develop and maintain a deep understanding of our infrastructure environments.
  • Communication and Interpersonal Skills: Possess excellent verbal and written communication skills, as well as strong interpersonal skills to effectively collaborate with cross-functional teams.
Requirements:
  • Education: Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in the technology industry.
  • Experience: 3+ years of experience in incident management, change management, and problem management. 1-2 years of experience in infrastructure support, configuration, and release management. 2-3 years of hands-on experience with tools including Splunk, Grafana, Loki, and APM solutions.
  • Skills: Expertise in configuring, supporting, and managing Rancher, Kubernetes, and Docker containerization. Proficiency in Java, SQL, Prometheus, Shell, and Python.


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