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Customer Service

3 months ago

Brooklyn Heights, Ohio, United States NESCO Inc Full time

Nesco Resource, 14 plus time winner of the Best in Staffing Award, is looking for a Customer Service Representative for a reputable Walton Hills company. Founded in 1992, our client offers unparalleled customer service, advanced PVC production capabilities, a dedication to plant-wide quality initiatives and superior technical competency. The family ownership culture has gone unchanged for 30 years and allows them to keep the customers need as the primary focus. They recently expanded into their third manufacturing facility to meet the growing needs of loyal customers and provide additional safety to their supply chain.

Job Title: Customer Service Representative
Location: Brooklyn Heights, OH
Shift: 1st (Monday through Friday 8:30 am to 5:00 pm with 1⁄2 hour lunch)
Salary: $19.23 an hour

Summary:Position to help support sales representatives, office administration, management, and production. Support activities include, but not limited to, ISO 9001 maintenance, data entry, customer service, inventory maintenance, and other company related projects.

Responsibilities:

  • Maintains business relationships with current customers and prospective customers responding to needs.
  • Support Sales team and office by entering orders, contacting customers, and helping generate other documents for our customers.
  • Reviews trends and historical data of customer sales and products.
  • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keeps management informed of sales efforts by submitting regular activity reports.
  • Expedites the resolution of customer problems and complaints.
  • Assists in the development of annual marketing strategies including generation of marketing literature and product promotions.
  • Maintains all customer information in SAGE CRM (customer contact software).
  • Helps support the office and its ISO requirements and maintenance.
  • Performs costing of orders and helps maintain inventory.
  • Contributes to team effort as needed.
  • Adheres to all company policies, procedures and business ethics Performs other duties and assignments as directed by management.
Requirements:
  • Demonstrated aptitude for problem-solving; ability to determine solutions for customers
  • Ability to build strong relationships with customers; understanding their business needs.
  • Ability to communicate effectively with both written and oral methods such as email, phone calls, trade shows, etc.
  • Results-orientated and able to work both independently and within a team environment.
  • Background in working with manufacturing companies.
  • Strong mathematical aptitude.
  • Valid drivers license.
  • Impeccable business etiquette.
  • Ability to work well in a fast-paced environment.
  • Able to adapt and respond to changing business needs.
  • Strong verbal, interpersonal and organizational skills.
  • Must be proficient in the Microsoft Office suite and the Internet.
  • Attentive to detail.
  • Sage/MAS, Act, Constant Contact or any other ERP software is desired.
  • Regular and punctual attendance.
Education/Experience:
Education: Undergraduate degree or equivalent work experience including management skills.
1-3+ years of customer service experience and knowledge of manufacturing and/or non-ferrous metals is preferred.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand: walk; use hand to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 lbs.

Benefits
  • Medical insurance
  • Dental insurance
  • Basic and Voluntary life insurance
  • Paid personal and vacation days
  • Flexible spending account program
  • Short and long term disability insurance
  • Credit union membership
  • 401k/profit sharing
  • Work boot reimbursement

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.