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Mgr Front Desk Shift

3 months ago

San Diego, California, United States InterContinental Hotels Group Full time
Our guests' memorable experiences must start somewhere.

So why not with you? We're looking for a new Assistant Front Office Manager to assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.


A little taste of your day-to-day:

  • Assist in monitoring and controlling labor costs and expenses and achieving revenue and profitability goals.
  • Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy.
  • Assist in managing the day-to-day activities of the Front Office staff. Schedule employees to ensure proper coverage.
  • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
  • Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
  • Interact with outside contacts:
  • Guests - to ensure their total satisfaction
  • Regulatory agencies - regarding safety and emergency matters
  • Other contacts as needed (professional organizations, community groups, local media)
  • Ensure guests receive prompt, professional attention, and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures to ensure total guest satisfaction.
  • Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies.
  • Train appropriate staff on procedures for PBX to serve as central communications point during emergency/crisis situations.
  • May serve as "manager on duty" as required.
  • Perform other duties as assigned including assisting staff with their job functions during peak periods.

What we need from you:


Bachelor's degree in Hotel Management, Business Administration, or related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.

Must speak fluent English. Other languages preferred.

What you can expect from us:
The hourly pay range for this role is $24.00-$25.75 an hour. This range is only applicable for jobs to be performed at InterContinental San Diego.

This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting.

We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.


Note:
No amount of pay is wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.


Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics.

As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives.

You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.


In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

Most importantly, we'll give you the room to be yourself.

So, join us and you'll become part of our ever-growing global family.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.