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Assistant General Manager

2 months ago

GondrecourtleChâteau, Grand Est, United States 1228 - Dave's Hot Chicken - St. Paul Full time
Job Description

Job Description

Summary:
The Assistant General Manager will support the General Manager coordinating, directing and planning everyday business operations.

The Assistant General Manager is a team builder and helps provide support and direction alongside the General Manager to ensure the operations of the business run smoothly.


Job Expectations:


The Assistant General Manager ensures that Assistant Managers, Shift Leaders and Team Members are performing their job responsibilities and meeting expectations in all areas of their job and serves as acting General Manager (GM) when the GM is away from the Restaurant.


Duties:
Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities

Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination

Communicate to their immediate Supervisor when additional training guidance and practice is needed

Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity

Organize shift schedules for Team Members and monitor attendance, tardiness, and time off

Assign duties to specific Team Members based on role and skill level

Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success

Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions

Ensure Assistant Managers, Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements

Use specific kitchen

machinery/equipment

such as ice cream dispensers, fryers, warmers, etc.

Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors,

washing/sanitizing/disinfecting

kitchen utensils and high touch-point areas, and servicing restrooms

Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy

Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy

Are performance-oriented and performance-driven; understand performance expectations and are aware of performance results

Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale

Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues

Train new and current Team Members

Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team

Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader

Complete all required administrative duties and daily paperwork including required checklists

Manage purchasing, inventory, maintenance, and other operational functions

Develop strategies for better workplace efficiency and goal achievement

Ensure all required administrative duties and daily paperwork including required checklists are completed

Ensure Restaurant is opened and closed according to DHC Policy

Establish an environment of trust to ensure honest, open, and direct communication

Role model and set a positive example for the entire team in all aspects of business and personnel practices

Follow all company guidelines for food and cash controls; follow all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities

Communicate effectively with Assistant Managers, Shift Leaders, Team Members and to resolve any interpersonal issues as needed

Requirements:
Current student or high school diploma/GED preferred
Must be at least 18 years old and fluent in English
Previous Assistant Manager/Shift Leader experience

Certified in all stations as a Shift Leader following the DHC Training Program
Flexibility to work nights, weekends, holidays, opening and closing shifts
Ability to stand for long periods of time and work in a fast-paced environment
Ability to bend and stoop and lift lbs. comfortably
Ability to work in close quarters and around heat
Positive attitude while conducting any and all duties
Commitment to Guest satisfaction. Looks at Restaurant Operations from a Guest's point of view
Effective communicator with co-workers and the Restaurant Management Team
Excellent organization, planning, time management, delegation, and problem-solving skills
Strong attention to detail and ability to multitask
Confident, proactive, and willing to take on challenges

Transportation & Accessibility:
Must have reliable transportation to work, a driver's license and proof of insurance
Must have telephone or other reliable method of communicating with Restaurant Management Team and co-workers
"About Dave's Hot Chicken

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