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Collections Representative

3 months ago

San Mateo, California, United States B-Stock Full time
JOB SUMMARY

Join our team at B-Stock as a Collections Representative. You'll play a pivotal role in supporting our Collections Team with various collection and accounting responsibilities, ensuring payments are collected and recorded promptly. As a Collections Representative, you'll also be instrumental in providing customer service support for payment-related inquiries, refunds, account adjustments, and resolving client discrepancies. Reporting to the Collections Manager, this will be Hybrid in San Mateo, California, or Remote for the right candidate.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Contact customers through various communication channels to resolve past due balances and address account situations.
  • Assist the team in carrying out collections and reporting activities to ensure timely receipt of order payments.
  • Provide customer service support for payments, refunds, account adjustments, client discrepancies, and short payments.
  • Follow established procedures for processing receipts.
  • Utilize B-Stock's online administrative system to track outstanding orders, enable or disable customer bidding and site eligibility, process incoming payments, record collection notes, and cancel orders when necessary.
  • Actively seek ways to strengthen team and organizational performance.
  • Perform other assigned tasks and duties as necessary to support the Accounting Department.
  • Assess the risk of accounts by reviewing payment history and account activities.
MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES
  • Up to 3 years of experience in Collections or Accounts Receivable involving collections.
  • High School diploma or equivalent.
  • Strong numerical skills for reading, sorting, checking, counting, and verifying numbers.
  • Proficient in computer data entry.
  • Excellent interpersonal, verbal, written, and telephone communication skills.
  • Proficiency in clerical, word processing, and office skills.
  • Strong organizational skills with the ability to prioritize workload and meet tight deadlines in a fast-paced and dynamic work environment.
  • Great attention to detail.
  • Experience reviewing Payment History and analyzing risk.
  • Ability to work independently and as part of a team on multiple projects.
  • Knowledge of MS Word and MS Excel.
PREFERRED QUALIFICATIONS
  • Experience with Consumer Collections
  • Familiarity with RingCentral and Salesforce.
  • Experience with NetSuite and Stripe.
  • Knowledge of Global Debt Collection, including the European Union (EU).
  • Experience in Collections or Accounts Receivable involving collections.
The pay rate for this role will range between $48,000 to $55,000. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS
  • Competitive compensation packages including bonus and options
  • Medical, dental, and vision benefits
  • Matching 401(K)
  • Unlimited Paid time off
  • Telecommuting and remote work options (depending on performance)
  • Support for continuing education
  • Team off-sites, social events, annual company events, and frequent extracurricular activities
  • Unlimited snacks and drinks
THE COMPANY

B-Stock is the world's largest B2B recommerce marketplace for excess [or surplus] merchandise. Businesses of all sizes leverage the B-Stock platform to sell and buy customer returns, overstock and other excess merchandise - ranging from top brands and retailers who want best-in-class inventory management to entrepreneurs looking to source valuable merchandise for their resale businesses.

Tens of thousands of small business owners all over the globe use B-Stock to launch and power their resale business. We take pride in empowering these innovators and entrepreneurs of commerce.

In 2020 we sold 120 million items across our platform, giving a second life to this otherwise would be "waste" merchandise. In fact, we kept 400 million pounds of goods in use and saved millions from the landfill. It feels good to be B-Stock

The amount of returned or unsold inventory continues to grow each year, and in 2020, it was estimated at over $1 trillion worth worldwide. We know there is tremendous value in and demand for this inventory - no matter the category, condition, or location. The B-Stock platform gives buyers a simple way to buy brand-name merchandise directly from top retailers and manufacturers. At the same time, we offer companies an automated, trusted replacement for traditional liquidation while boosting operational efficiency, recovery rates, and cycle time.

Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.

For more information, visit

OUR VALUESMake Each Dollar Count
Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.

Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).

Do The Hard Things Today That Will Pay Off Tomorrow
We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.

Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.

Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.

No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.

Work Authorization required.