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Specimen Collection Specialist

2 months ago

San Diego, California, United States Quest Diagnostics Full time
Position Overview

Under the supervision of the Branch Manager or Field Leader, the primary role of the Collector is to ensure that specimen collections are conducted accurately and punctually in the field. It is essential to maintain a secure and professional atmosphere for both clients and staff while confidently executing all aspects of testing, including specimen collection and processing in accordance with established protocols.

Key Responsibilities

Compensation: $26.71 per hour

Salary offers are determined by various factors, including relevant skills, training, experience, education, and applicable certifications. Market and organizational factors are also taken into account.

Benefits Overview: Quest Diagnostics offers employees the chance to invest in their future through a 401(k) Plan, with eligibility for all employees after one month, and a fully vested company match up to 5% of pay after one year.
  1. Ensure all specimens are collected accurately and punctually.
    1. Collect specimens following established procedures in accordance with DOT guidelines 49 CFR-Part 40.
    2. Conduct random and emergency observed urine collections for same-sex clients as required.
    3. Collect specimens for drug screenings and other services provided by Quest Diagnostics.
    4. Accurately complete Chain of Custody (COC) forms and Alcohol Testing Forms.
    5. Label specimens as necessary.
    6. Upload, fax, or mail COC and Alcohol Testing Forms within 24 hours to the designated location.
    7. Package specimens for transport and ship them to the laboratory indicated on work orders.
    8. Ensure the correct forms are utilized for various collections.
  2. Safely and promptly transport specimens, supplies, equipment, and materials to the appropriate destination.
    1. Maintain records for each specimen collected and support the Record Deletion process when directed by Management.
    2. Provide excellent customer service to clients.
  3. Adhere to DOT Guidelines for Breath Alcohol and Urine collections.
    1. Maintain all necessary collection logs, accuracy logs, calibrations, and certifications.
    2. Correct any collection errors within a 24-hour timeframe.
    3. Submit accurate time and travel logs as directed by management in a timely manner.
    4. Submit accurate expense forms when required.
    5. Properly clock in and out for work assignments.
    6. Provide travel logs when applicable.
    7. Send monthly Accuracy Checks to the designated site location.
  4. Exhibit organizational commitment.
    1. Comply with departmental and company grooming, dress code, and lab coat policies, maintaining a neat and clean appearance at all times.
    2. Wear the company-issued identification badge during work assignments.
    3. Arrive on time to the site within specified guidelines.
    4. Communicate appropriately with customers, colleagues, and the general public.
      1. Report any discrepancies immediately to the appropriate Manager/Supervisor or employer representative.
    5. Maintain a polite and courteous demeanor at all times.
  5. Additional duties of the Drug and Breath Alcohol Collector.
    1. Ensure that equipment is clean and in good working order, notifying the Manager or Supervisor of any required repairs.
    2. Keep necessary supplies stocked and contact the appropriate source when replenishment is needed.
    3. Collaborate effectively with staff to ensure compliance with dress code, EHS & QA requirements, customer service standards, and SOPs, informing the Manager or Supervisor of any issues as they arise.
    4. Answer calls for dispatch when contacted by the employer.
    5. Return missed calls to dispatch promptly, even if unavailable for assignment.
    6. Participate in teams and special events when requested.
    7. Be flexible with travel (up to a 100-mile radius) and work hours, maintaining records of availability.
    8. Perform any other duties as assigned within the scope of the position.
  6. Possess a valid driver's license and maintain a clean driving record with access to reliable and insured transportation.
Qualifications

Required Work Experience:

DOT Certification and any other necessary documentation related to this position must be provided prior to a job offer.

Preferred Work Experience:

Certification as a BAT/Urine Collector is preferred.

Physical and Mental Requirements:
  • Ability to sit, stand, drive, and lift up to 10 pounds.
  • Capability to concentrate on tasks at hand.
Knowledge:

N/A

Skills:
  • Strong interpersonal and communication skills.
  • Flexibility and availability based on staffing needs.
  • Demonstrated organizational, communication, and interpersonal skills; able to manage concerns of clients and staff professionally.
  • Basic computer skills in Microsoft Office with the ability to learn new software.
  • Ability to make decisions based on established procedures and exercise sound judgment.
  • Capacity to work in a fast-paced environment.
  • Access to a cell phone with texting and emailing capabilities.
  • Access to a computer with scanning, printing, and faxing capabilities.
EDUCATION:
High School Diploma or Equivalent

LICENSE/CERTIFICATIONS:
Valid driver's license (Required)

Quest Diagnostics is an equal employment opportunity employer, committed to recruiting, hiring, and promoting qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law.