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Ticket Operations Manager

3 months ago

Tampa, Florida, United States teamworkonline Full time
Job Title: Ticket Operations ManagerOrganization: Tampa Bay Sun FCReports To: PresidentClassification: Full-timeDirect Reports: Yes
JOB SUMMARY
We are seeking a highly motivated and results-driven Ticket Operations Manager t to join our dynamic team at the first women's professional soccer team in Tampa, Florida. As the Ticket Operations Manager you will lead all aspects of ticket and box office operations for events occurring at sporting facility including analyzing our internal CRM systems for ticket operational efficiency. This position acts as a key liaison between the various key stakeholders, such as venue management, League contacts, outside event promoters, ticket partners, etc.
The Ticket Operations Manager will work in close collaboration with the entire sales department and organization to ensure cohesion and synergy. A strong focus on ticketing systems, manifesto creation, and the proven ability to operate independently are essential.
RESPONSIBILITIES
  • Manage all ticket operations processes including but not limited to: event creation, order processing, inventory management, payment plans, mobile ticket assistance, ticket exchanges, member account requests, etc.
  • Collaborate with internal and external stakeholders on event logistics, sales strategy, and execution of all related events
  • Utilize ticketing platform suite of products
  • Work with SeatGeek & USL support teams to troubleshoot system issues, event creation, reporting, etc.
  • Assist Finance team in the reconciliation of all related events
  • Manage access control systems for all related events
  • Maintain quality control on the ticket database and all related events
  • Assist Ticket Sales Manager with form creation and data capture processes
  • Work with various integrated ticketing partners on operational builds
  • Maneuver large data sets to execute operational tasks efficiently
  • Develop and operate an internal complimentary ticket program and processes
  • Liaison with soccer operations staff on player, team, and league tickets
  • Hire, train, and oversee all matchday ticket operations and box office staff
  • Perform general phone line duties if needed
  • Assemble various ticket sales reports in conjunction with the Ticket Sales Manager
  • Prepare and submit league reports as needed
  • Work anywhere from 20 to 30 number of events annually (subject to change)
  • Other duties as assigned

QUALIFICATIONS & EXPERIENCE
  • Bachelor's degree required
  • 3+ years of ticket operations experience required
  • Ticketing platform experience required
  • General knowledge of CRM systems required
  • Advanced Microsoft Excel skills strongly preferred
  • Excellent time management, organization and customer service skills
  • Ability to work flexible hours, including evenings, weekends and holidays
  • Competitive nature and a positive, teamwork attitude

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.