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Field Support Engineer

3 months ago

Augusta, Maine, United States Apex Systems Full time

ROLE: Account Support Field Engineer:

Location: Augusta, GA USA 30901

Pay rate: 20-22

M-F: 9-5pm, OT available

** If interested in this role please send Erica Mokun, a copy of your resume This role is also not * C2C**

Apex Systems is hiring for a Field Engineer to support one of our top IT clients located in the Augusta GA area

In this role you will:

  • Responsible for resolving HPE hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of HPE customer's data centers.
  • Must have your own transportation.
  • Must be willing to travel from customer to customer when necessary.
  • Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s). This does not cover any parking tickets, or any other violations that may be incurred.
  • Must be able to work overtime if you are in an installation or rack/stack event.
  • Must be able to work weekends with advanced notice due to a customer installation schedule.

Tasks include, but are not limited to:

  • Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
  • Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
  • Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
  • Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.
  • Able to proficiently perform data center support tasks with little guidance.
  • Demonstrate hands-on practical knowledge of systems and policies.
  • Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities

Requirements:

  • Must have a basic understanding of Storage theory, Server layout and Network concepts.
  • Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
  • Requires good understanding of the general/technical aspects of the job.
  • Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
  • Must possess professional written and verbal communication skills
  • Must be organized and able to document daily activities
  • Must maintain successful communication and working relationship with management & peers of all levels.
  • Teamwork and interpersonal skills
  • Must be willing to work outside of standard business hours and weekends.
  • Must be willing to travel for out of state projects.
  • Education and other requirements:
  • Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.
  • Ability to operate manual and power hand tools
  • 3 – 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).

Bonus if you have


• Linux, Virtualization and Windows Server experience a plus