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Director, Corporate Account

3 months ago

Houston, Texas, United States DB Schenker Arkas Nakliyat ve Ticaret Full time

Tasks & Responsibilities:


Primary point of liaison with the Flagship Account and serving as customer's global point of contact on all integrated transport business-related matters.

Ensure profitable business growth as well as business retention and therefore accountable for the agreed customer related overall growth rate
Aligning with BU / Heads on business opportunities and ensuring appropriate business support
Build business platform that support the integrated solution customer expects between Schenker contract logistics and global transportation
Process, steer and monitor DB Schenker Logistics onboarding process for new customer business and report actively about implementation progress to all involved stakeholders
Match customers development strategy against DB Schenker Logistics capabilities and evolve dedicated long-term customer development plan
Reporting annual planning for growth of business with the account

Establishing DB Schenker Logistics internal customer related reporting system (revenue, volume, GP, DSO, AR, quality KPIs) on all regular and exceptional customer activities as well as respective quality assurance activities in line with agreed budget targets.

Responsible for the global account management of the Flagship Account
Active and proactive customer relationship management on all management level including regular meetings with customer's management as well as other regular communications
Regular DB Schenker Logistics internal alignment meetings with effected heads of vertical markets, management regions and business unit informing them about the present customer relationship and the planned future customer activities
Jointly creating annual financial budget and development plan for the Flagship Account with Head of the Account.
Aligning with and involving the Account Head in the strategic development and important business opportunities of the account

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