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Housekeeping Manager- Comfort Inn Jfk Airport

3 months ago

New York, New York, United States Comfort Inn JFK Airport Full time

Housekeeping Manager

SUMMARY:


Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.


RESPONSIBILITIES:

  • Maintains room quality based on hotel and Franchise objectives.
  • Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the housekeeping department.
  • Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections.
  • Develops and maintains a deep cleaning schedule.
  • Inspects or delegates inspections of all guest rooms cleaned by room attendants.
  • Develops an inspection program for allpublic areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
  • Ensures final inspection of all housekeepingrelated work.
  • Initiates new procedures to increases efficiency of labor and safe chemical and equipment use.
  • Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity.
  • Reviews guest comment cards and complaint letters and takes action.
  • Followsup and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and reports.
  • Ensures compliance with key control procedures as they relate to the Housekeeping department.
  • Ensures that any and all storage areas are kept secure at all times.
  • Maintains first aid kit supplies for use by employees within the Housekeeping department.
  • Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure the success of the hotel's preventative maintenance program.
  • Ensures all housekeeping and laundry equipment is maintained in working order.
  • Recommends ideas and follows through with renovating, refurbishing, and decorating guestrooms.
  • Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
  • Performs housekeeping, laundry, and/or house person functions whenever necessary.
  • Completes MOD responsibilities as required.
  • Communicates regularly with the Director of Rooms as to all housekeeping and/or related activities.
  • Communicates and ensures followthrough on guest requests and/or complaints.
  • Completes daily housekeeping paperwork in a timely manner.
  • Assists the Director of Rooms and other department managers in the solution of guestrelated improvements as they pertain to the housekeeping department.
  • Communicates with the other department heads to provide the necessary information flow for the smooth operation of the hotel.
  • Communicates the discrepancies in room status, and ensures that corrective action is taken.
  • Complies and reports accurate room status to Front Desk.
  • Reports immediately any and all unusual activity, behavior, and appearances to the General Manager. Assists Management with any and all internal investigations.
  • Assures complete communication within departments for all staff members.
  • Conducts regular Housekeeping department meetings.
  • Provides modified work duty for all employees recovering from work related injuries.
  • Maintains sufficient supplies and materials for department operations, while maintaining inventory levels and cost
- control.

  • Orders, receives, and verifies shipments of supplies and/or any other department items based on quantity and price.
  • Maintains working relationship with vendors and supplies to ensure effective quality products and service.
  • Inventories all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry room for furniture, linens, literature, accessories, supplies, and equipment, and/or any other items.
  • Report all accidents and incidents to management immediately.
  • Responsible for the overall directions, coordination, and evaluation of this unit.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Each associate will be required to follow the rules as found in the M&R Employee Handbook
  • Perform other duties as assigned by management, of which employee is capable of performing