Airport Information Specialist
5 days ago
We are seeking a highly skilled and customer-focused Information Services Associate to join our team at Smarte Carte. As an Information Services Associate, you will be responsible for providing exceptional customer service to airport guests, answering their queries, and providing assistance as needed.
Key Responsibilities- Respond to Inquiries: Respond to airport guests' inquiries and provide assistance as requested.
- Follow Through on Guest Requests: Follow through with guest requests until services are completed to guest satisfaction.
- Conduct Customer Surveys: Conduct customer surveys as directed.
- Assist with Airline and Flight Information: Assist guests with airline and flight information, including reading flight information display systems, airline tickets, and itineraries.
- Represent the Airport and Smarte Carte: Represent the airport and Smarte Carte in a customer-focused, professional manner.
- Other Duties: Perform other duties as assigned.
- Ability to Work with a Diverse Population: Ability to work and interact with a diverse population.
- Fosters Teamwork: Fosters teamwork across the airport community.
- Flexible and Adaptable: Flexible and able to adapt to change.
- High Degree of Integrity: High degree of integrity.
- Ability to Train Others: Ability to train others as needed.
- Excellent Interpersonal and Communication Skills: Excellent interpersonal, verbal, and written communication skills.
- Previous Experience in a Fast-Paced Customer-Facing Role: Previous experience in a fast-paced customer-facing role.
- Airport Badging Requirements: Ability to pass airport badging requirements.
- General Knowledge of JFK Airport: General knowledge of JFK Airport, terminals, and surrounding area.
- Basic Computer Skills: Basic computer skills, with the ability to use computer-based reporting tools.
- Smartphone Proficiency: Smartphone proficient.
- Enthusiastic and Positive Attitude: Enthusiastic, positive, poised, self-motivated, and professional.
- High School Diploma or Equivalent: High School Diploma or equivalent.
- Airport Badge: Airport Badge is required.
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