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Call center customer service representative
3 months ago
- Handle incoming customer calls, emails, and chat inquiries with professionalism and efficiency
- Listen and understand customer concerns, providing appropriate solutions and/or escalating issues as needed
- Accurately document customer interactions and transactions
- Assist customers with product information, account inquiries, and order processing
- Adhere to company policies and procedures while maintaining a customer-focused approach
- Resolve customer complaints with patience and empathy
- Collaborate with team members and other departments to ensure customer needs are met
- Meet or exceed customer service performance goals
- Stay updated on product knowledge and industry developments
- Contribute to a positive and supportive work environment
- Follow up with customers to ensure satisfaction and promote retention
- Handle customer escalations in a professional manner
- Maintain a high level of professionalism and confidentiality
- Assist with training and onboarding of new team members
- Adapt to changes in processes, tools, and systems
- High school diploma or equivalent; some college education preferred
- Prior experience in customer service, retail, or call center environment
- Proficient in using CRM software and other relevant tools
- Strong communication and active listening skills
- Ability to empathize with customers and defuse difficult situations
- Excellent problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Strong computer and typing skills
- Ability to work well within a team and independently
- Flexibility to work various shifts, including nights, weekends, and holidays
- Understanding of customer service principles and practices
- Knowledge of relevant industry and product/service offerings
- Ability to maintain a calm and professional demeanor under pressure
- Willingness to continuously learn and adapt to changes
- Strong work ethic and commitment to providing excellent service
