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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Call Center Representative to join our team at a prominent organization in the entertainment industry. As a key member of our Participant Services Center, you will be responsible for handling a high volume of inbound calls and emails related to benefits, eligibility, claims, pension, premium payments, and other related topics.
Key Responsibilities:
- Provide exceptional customer service by addressing participant concerns promptly and effectively.
- Handle a high volume of inbound calls and emails, maintaining accurate and detailed records of participant interactions in the CRM system.
- Meet established call center performance metrics to support departmental and company goals.
- Ensure consistent and punctual attendance, maintaining a reliable presence in the workplace.
Requirements:
- Minimum of 2 years of experience in benefit plan administration and customer service in a high call volume environment.
- Preferred experience with Taft-Hartley, pension, and health plan benefits knowledge.
- Strong oral and written communication skills, with the ability to explain complex issues clearly.
- Excellent attendance and punctuality, with the flexibility to work overtime/extended hours as needed.
- Proficient in PC skills, including MS Word, MS Excel, and PowerPoint, with familiarity with CRM systems.
- Typing skills of 45 words per minute, with preferred 10-key skills by touch.
What We Offer:
Career Group Companies is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life.
How to Apply:
Please submit your resume to apply. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd, so we suggest updating your LinkedIn profile and starting to collect your references early.
