Customer Service Representative
2 weeks ago
Motion Picture Industry Pension & Health Plans is seeking a highly skilled and experienced customer service professional to join our team as a Call Center Representative. As a key member of our Participant Services Center, you will be responsible for providing exceptional customer service to our participants and providers, addressing a wide range of inquiries and concerns related to benefits, eligibility, claims, pension, and premiums payments.
Responsibilities- Handle a high-volume of incoming participant calls and inquiries in a professional and courteous manner, covering topics related to benefits, eligibility, claims, pension, and premiums payments.
- Ensure consistent and punctual attendance as required by the role and maintain a reliable presence in the workplace.
- Maintain accurate and detailed records of participant interactions in our Customer Relationship Management System (CRM).
- Provide exceptional customer service, promptly and effectively addressing participant concerns and resolving issues with empathy and care.
- Demonstrate understanding of MPI policies, processes, and plan knowledge to assist callers with their inquiries.
- Meet established call center performance metrics as an individual to assist the department in reaching departmental goals and company objectives.
- Minimum of 2 years of experience in benefit plan administration and customer service in a high call volume environment.
- Preferred experience with Taft Hartley, pension, and health plan benefits knowledge.
- Possesses clear, effective, and strong oral and written communication skills, explaining complex issues and confirming understanding.
- Exhibits pleasant and professional telephone etiquette and phone voice.
- Demonstrates excellent attendance and punctuality, with the ability to work overtime/extended hours, including weekends, as needed.
Motion Picture Industry Pension & Health Plans is a multi-employer trust fund established by collective bargaining agreements between various employers and over 30 Unions and Guilds representing employees in the motion picture industry. We are recognized as an Employer of Choice for our employee-focused work environment, competitive compensation and benefits, and commitment to excellence.
We are an equal opportunity employer and do not discriminate against any applicant or employee on the basis of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age over 40, marital status, veteran status, mental or physical disability, pregnancy, genetic information, or any other basis prohibited by law.
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