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Customer Service Representative

2 months ago


Los Angeles, California, United States L.A. Care Health Plan Full time
{"title": "Customer Service Representative", "subtitle": "Join L.A. Care Health Plan", "content": "

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at L.A. Care Health Plan. As a Customer Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Answer incoming calls from members, providers, and advocates
  • Resolve member issues, assist members in connecting with internal units or external parties
  • Provide essential information to members regarding access to care issues, coordination of care issues, benefits, and Evidence of Coverage (EOC)
  • Assist providers in using the Interactive Voice Response (IVR) web portal and verifying member eligibility
  • Document all calls via the member database system, QMEIS
  • Ensure department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information

Requirements:

  • At least 6 months of customer service call center experience
  • Data entry experience with ability to type a minimum of 40 words per minute
  • Preferred: Managed care or health plan experience

What We Offer:

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental, and Vision
  • Wellness Program

About L.A. Care Health Plan:

L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan, serving over 2 million members.

Our Mission:

Our mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents.

", "lang_code": "en-US"}