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Customer Service Representative
2 months ago
About the Role:
Viking Cruises is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and prospective passengers.
Key Responsibilities:
- Handle inbound service calls from clients and prospective passengers to resolve their queries and concerns.
- Identify customer needs and provide solutions to achieve the highest level of customer satisfaction.
- Make outbound calls to provide additional information and support to customers.
- Provide technical assistance to customers as needed.
- Effectively communicate policies and procedures to customers.
- Maintain individual and team service quality goals.
- Provide assistance to customers in regards to change requests, itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile.
- Maintain accurate and timely service and respond quickly and proactively to customer requests.
- Maintain customer records in our company CRM tool.
Requirements:
- Previous call center experience (min. 1 year preferred).
- Strong customer service skills.
- Excellent verbal and written communication skills.
- Proven ability to provide clients with a first call resolution.
- Ability to develop strong client relationships and adjust as needed for each customer.
- General knowledge of world geography.
Benefits:
- Excellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate.
- 401(k) with company annual match.
- Transportation reimbursement.
- Paid training.
- Paid vacation.
- Paid holidays.
- Opportunity to take a free and/or discounted Viking cruise.
- Other travel discounts through IATA.
- Discounted theater, theme park and movie tickets.
- Employee wellness program.
- Gym membership benefits.
