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Employer Services Representative
3 months ago
Department: Education, Training, and Youth Services
Employment Type: Permanent - Full Time
Location: Cambridge
Description
The Bridges Returning Citizens Center (BRCC) helps returning citizens develop the employment and communication skills and connection to their community that they need to succeed outside of prison. We are seeking an Employer Services Representative to foster and develop connections with local employers and offer support to our client population. If you are passionate about community development and possess the required skills, we invite you to apply.
Key Responsibilities
- Participate in local strategic planning for employer demand driven programs, training and services in our region.
- Outreach to employers targeted based on the occupations/industries represented in our customer base and MHMNWB priority industries.
- Contact employers to assess their needs and provide information on the various services available through the Public Workforce System.
- Review job seekers resume and background to match appropriately with open job orders from local companies
- Contact employers to assess their needs and provide information on the various services available through the Public Workforce System.
- Provide various services to businesses including, not limited to, job order posting, job referrals, recruitments, job fairs, referral to partners, apprenticeships, labor market information and other services as needed.
- Must understand the business cycle and how to meet the employer where they are in the cycle.
- Provide assistance by being responsive to incoming requests from employers in our region.
- Ensure Career Center staff are aware of employers' needs and job order specifications to facilitate the prompt and effective servicing of job orders.
- Establish and maintain effective working relationships with area employers through on-site visit, needs assessment and follow-up communications.
- Work collaboratively with other team members to facilitate the placement of Career Center customers into open positions.
- Conduct and/or coordinate group presentations to employers to meet their needs.
- Input relevant customer data appropriately and timely by following all MOSES entry policies. Utilize MOSES reports appropriately and timely to assist in job referrals, job development, OJT and work experience.
- Research labor market issues and current workplace trends.
- Plan, organize and conduct job fairs, special events and recruitments to provide large scale labor exchange opportunities for both employers and job seekers.
- Will handle high stress situations while demonstrating sound decision making process.
- May develop, present, and facilitate a range of job search and career transition workshops.
- Participate in statewide committees including through MA BizWorks.
- Establish and maintain an effective working relationship with Career Center partners.
- Perform other related duties as assigned from time to time.
- A minimum of a High School Diploma or equivalent and three years of customer service or relevant experience is required.
- An Associate's or Bachelor's degree in human services, public administration, business management or related field preferred but not required.
- At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
- Ability to function effectively as part of a business services team.
- Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements are preferred.
- Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds.
- Bilingual skills are preferred.
- Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
- Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
- Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
- Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
- A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
- Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
