Healthcare Customer Service Representative

1 week ago

Irvine, California, United States Silverado Full time

Be part of a renowned team at Silverado Hospice, a Fortune Magazine Best Workplace in Aging Services, where exceptional care meets exceptional careers For 27 years, Silverado associates have wholeheartedly delivered unmatched care and enriched the lives of those we've been privileged to serve.

At Silverado, we prioritize not only our patients and families but also our valued associates. As a certified Great Place to Work, we provide competitive compensation and exceptional benefits to our full-time team members.

We are currently seeking a Customer Service Representative (Hospice) in Irvine area who shares our passion for providing dignified, compassionate end-of-life care.

Shift Schedule:
PM Shift 3:30pm - 12:00am, Must have open availability for weekends**
Why choose Silverado Home Office?

  • We're ranked 6th nationwide by Fortune Magazine in their Best Workplaces in Aging Services list, marking our 3rd consecutive year in the top 10
  • Certified as a Great Place to Work for six consecutive years
  • We value internal mobility; Silverado provides growth opportunities for just about any position on our teams
  • We offer education assistance programs to support school reimbursements and provide paid training
  • Experience worklife balance with flexible scheduling and much more

The non-negotiables:

  • One year experience dealing with the public via telephone or in person, preferably in a customer service or inside sales role
  • Microsoft Outlook experience is required
  • Typing 50 words per minute, managing records/files, basic computer skills (i.e. Forms, Labels, Excel, Outlook and Word). Need to have excellent communication and leadership skills
  • Ability to read, write, and speak clear English required
  • Must exhibit empathetic communication style with patients, families, and associates

What you'll be doing:

  • Responsible for managing all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources and responding to customer requests and concerns
  • Manages the insurance verification and authorization process
  • Schedules appropriate staff to meet with patients/families to discuss hospice services in a timely manner
  • Overcomes initial objections to hospice services
  • General admission coordination, including coordinating hospital discharges
  • Data entry, including keeping all admission tracking logs uptodate

We are looking for someone who:

  • Loves people
  • Has compassion and patience
  • A quick learner who is dedicated to professional growth
  • Is ethical, honest, dependable, and openminded
  • Is an effective communicator in both verbal and written English

Silverado offers the following benefits to eligible employees:

  • 401(k) matching
  • Health, Dental and Vision Insurance
  • Flexible Spending Account (FSA), Health Savings Account (HSA)
  • Paid time off
  • Tuition reimbursement and professional development assistance
  • Referral program
  • Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs

PROTECTING YOU,

PROTECTING OTHERS:
We believe our residents, patients and associates deserve to thrive in an environment protected from COVID-19. At Silverado, vaccines are offered and required for all associates.

To maintain our world class standard, all offers of employment with Silverado are contingent upon a satisfactory background check as well as drug screening, a physical and TB testing (if required for the position). Silverado also uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security.
EOE/M/F/D/V

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